Service In-charge
3 months ago
Kutchina is a brand to reckon with in the appliance industry in which innovation, experiments, ideas, thoughts, product lines, market diversification, growth - all come together to make it a great work place. Brand Kutchina is seeking a Service In charge
- Service.
For the aforesaid role, you need to be from technical background within 30- 35 years of age and with five - seven years’ experience, in service industry to oversee the schedule in service planning for technician, Maintain the service report, Coordinate with HO team among other knowledge in service domain, and ability to work independently and handle multiple tasks and the interest to perform your prospective role.
- **Base location:
- ** Hyderabad
- **Area of responsibility: - **Andhra Pradesh and Telangana
- **Industry preferable: -** Electronics and Consumer durable
Your expected **core competency** would be to:
- To supervise the entire Operations of the Service Centre, Monitor and Control ASP process and support service team to resolve service issue. Any deviation in the Expenses should be report to the Technical Head. along with the corrective actions. Ensure Turn Around Time ( TAT), Revenue and AMC. Targets are achieved.
- To ensure the statutory compliance will comply. Like Trade license, rent agreement etc. collect the Income from the Technicians and to ensure that the records are maintained. Visit the Distributors along with sales of the area in order to improve the Co-ordination between the Service Centre and the Sales / Distributors.
- Coordinate with sale and marketing team to promote service offering and identify new business opportunities.
Prepare and present report, budget, and forecasts to senior management
- To monitor the Spares Consumption for Within Warranty, Out of Warranty and AMCS. Tool Kit, Loan Register and Technician Kit Bags are properly maintained. Ensure Local purchases for spares are from Approved Sources with Quantity and Price verification. All the local purchases are to be approved by the Service Head.
While your **additional competency** which would better your chances of selection:
- Planning of spares requirement and procure them from Central Stores, ensure all defective spares and scrap is sent to Central Stores with proper documentation The call should be closed and properly checked for any other defects ( so that there is no repeat call)
- To have a proper control over the spare parts at the Service Centre, all spares are properly stacked in bins and Racks
- To plan with Technical Head for all Training needs. New joinee are well trained on all products before they attend the calls.
- Quality issues to Technical department immediately
- Good communication skills
- Well - Professionally Groomed
- Presentable skills with pleasing personality
We look forward to meet the ‘talent’ in you and wish you the best in your efforts and interest to join Brand Kutchina.
Pay: ₹3.00 - ₹5.00 per year
Work Location: In person
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