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International Customer Support

3 months ago

HITEC City Hyderabad Telangana, India FRUGES service IT Full time

**Minimum of 1 year of experience in inbound call processes and out bound & Blended experience within a customer service environment. Excellent verbal communication skills with a clear and professional phone manner. Strong problem-solving abilities and the ability to think on your feet. Familiarity with CRM systems and call center software. Ability to work in a fast-paced environment and handle**

**Role & responsibilities**
- Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Reviewing account information and answers.
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.

**Perks and Benefits**
- Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities

Pay: ₹28,000.00 - ₹34,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Joining bonus
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8341073836