Current jobs related to Virtual Care-tpp Authorised Verification Officer - Ahmedabad - HDFC Bank

  • Authoriser - Trade Finance

    3 months ago

    Ahmedabad, India Abacus Consultants Full time

    **5 - 7 years**: **Any Graduate**: **Ops - Trade Finance**: **7 lkh ~ 13 lkh**: **Job Purpose** Management of Trade Finance operations in the branch as per laid down process and guidelines. Reporting deviations as per bank policy and ensure smooth and flawless operations at all the time. - Processing of Trade Finance transactions - Voucher/Record...

  • Virtual Care Officer

    3 months ago

    Ahmedabad, Gujarat, India NWC CHANDIGARH Full time

    Company Name - HDFC Bank Location - Ahmadabad Near Subhash bridge Job Position - Virtual care officer Sal 17k to 24 k Sitting job no sales Drop resume on 6239443426 Meena Hr Male female fresher experience both can apply graduation compulsory **Salary**: ₹17,000.00 - ₹24,000.00 per month **Benefits**: - Health insurance - Provident...

  • Authoriser - Trade Finance

    4 months ago

    Ahmedabad, Gujarat, India Abacus Consultants Full time

    **3 - 12 years**: **Any Graduate**: **ops - Trade Finance**: **5 ~ 15 LPA**: **Job Purpose** Management of Trade Finance operations in the branch as per laid down process and guidelines. Reporting deviations as per bank policy and ensure smooth and flawless operations at all the time. - Processing of Trade Finance transactions - Voucher/Record management -...

  • Virtual Care-officer Customer Care

    4 months ago

    Ahmedabad, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Virtual Care-Officer Customer Care - Asset (77_19_100078) **Office Location**: Himalaya RTO - Calling Units Ahmedabad (Branch) **Position description**: **Customer Interaction & Query/Complaints Management** Job Role includes, handling of inbound calls received from customers enquiring details of the...

  • Billing Coordinator

    4 months ago

    Ahmedabad, India Comet Performance Chemicals Pvt Ltd Full time

    DAILY: 1. Sales order punch in system in following cases - In absence of marketing Executive - Direct purchase order comes through mail or call ( same inform to concern marketing person ) - In case of system or software error - Internal Transfer 2. Sales Invoice make & forward to Godown through system auto generated mail, if not system not working then do...

  • Store Officer

    3 months ago

    Ahmedabad, India Delwis Healthcare Pvt Ltd Full time

    **Require qualifcation: - 12th pass/Graduate** Pharma company experience will prefer. **Job description: - ** - To handle the day-to-day activity of the warehouse. - Physical verification of received goods with documents. - Arranged received goods at the proper place. - Ensure proper care of goods to protect against damage - Dispatch of goods with batch...

  • Virtual Assistant

    4 days ago

    Ahmedabad, India PeopleTree Knowledge Services Pvt Ltd Full time

    Job Overview:We are seeking a highly organized and proactive Virtual Assistant to provide administrative support to our team. The ideal candidate will have excellent communication skills the ability to multitask and a keen attention to detail. This role requires someone who is techsavvy and capable of working independently.Key Responsibilities:Manage and...

  • Data Entry Operator/computer Operator

    4 months ago

    Ahmedabad, India Virtual Vidyapith Full time

    Project UPSC in Virtual Vidyapith needs some data operators who can maintain records of differents sets of data in an easy-to-understand format. **Job Types**: Full-time, Regular / Permanent, Fresher, Internship, Contractual / Temporary, Freelance **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift - Morning shift Ability to...

  • Customer Care Executive

    3 months ago

    Ahmedabad, India KK HR services Full time

    Hiring for Customer Care Executive Position Outbound Process ( Documents Verification Work) Fresher also Welcome Excellent Salary Packages Excellent communication is a must (English) **Job Types**: Full-time, Permanent **Salary**: ₹30,000.00 - ₹35,000.00 per month Schedule: - Night shift Ability to commute/relocate: - Ahmedabad: reliably...

  • Virtual Assistant

    3 months ago

    Ahmedabad, Gujarat, India Infinity Business Solutions Full time

    **Job Title**:VIRTUAL ASSISTANT **Company**: Infinity Business Solutions (IBS) **Job Location**: Ahmedabad **Job Type**:Full Time **Start Date**: Immediate **About us**:Established in 2009, **Infinity Business Solutions** (**IBS**) has been providing world-class Virtual Staffing Solutions for over 12 years. We are a company with a strong focus on...

  • Virtual Radiology Assistant

    4 months ago

    Ahmedabad, Gujarat, India Alliance International Full time

    **JOB TITLE: VIRTUAL RADIOLOGY ASSISTANT (VRA)** **Role Description**: Assist Radiologists (RADs) in creating completed investigation reports (MRI/CT/X-Ray/Ultrasound) in a live setting. **Responsibilities**_**:_ - Selects Cases based on Radiologists instructions. - Arrange windows per hanging protocol. - Opens appropriate template. - Populates history &...

  • Field Verification Executive

    3 months ago

    Ahmedabad, Gujarat, India Marconix Sales and Marketing Pvt. Ltd. Full time

    Job Title:Field Verification Executive Reports To: Verification Manager / Head of Compliance Job Summary: The Field Verification Executive is responsible for conducting on-site visits to verify customer information and documents, with a focus on foreign customers. This role involves direct interaction with customers to collect and validate necessary...

  • Virtual Assistant

    3 days ago

    Naranpura, Ahmedabad, Gujarat, India MERU ACCOUNTING PRIVATE LIMITED Full time

    **Job description** We are a KPO Company (Knowledge Process Outsourcing) and we do have clients in the US, UK & Australia. We are providing Bookkeeping, Accounting, and Tax return services to our clients. We have a decent and Employee friendly work culture. **Key Responsibilities**: - **Administrative Support**: - Handle administrative requests and...

  • Graphic Design Intern

    4 weeks ago

    Jagatpur, Ahmedabad, Gujarat, India Virtual Coders Full time

    We at **Virtual Coders** are hiring **Intern Graphic Designers** to kickstart their careers in the design field. **Key Responsibilities**: - Assist in creating visual content for various projects - Collaborate with the design team to develop innovative designs - Support the team in various stages of the design process - Work on real-time projects to...

  • Back Office Executive

    4 months ago

    Ahmedabad, India Moksh Enterprise Full time

    We are Ahmedabad based firm; dealing ONLY with Government Clients. (government authorised partners of many premium brands.) Only online work on Government tender websites so Computer knowledge essential. NOTE : No calling or target oriented Job. **Work from OFFICE ONLY.** Part-time Or Full-Time. No. of Vacancies : 3 Location : Besides Karnavati Pagarkha...

  • Care Manager

    4 months ago

    Ahmedabad, India Cojective Labs Full time

    Care Manager is a professional who works in various healthcare or social service settings to coordinate and manage care services for individuals in need. Their primary responsibility is to ensure that clients receive appropriate and timely care to improve their overall well-being.Conduct thorough assessments of patient’s physical, emotional, and social...

  • Customer Care Executive

    3 months ago

    Ahmedabad, Gujarat, India Docthub Health Tech Private Limited Full time

    **Description** - Attend Customer support calls and help resolve them with support of concerned team. - OCR record verifications. - Maintain Customer support logs and records. - Assign customer request to concerned department for taking action. - Make follow-up calls to customers for getting their feedback and motivating them for using the app. - Work on...

  • Admin Care Executive

    4 months ago

    Ahmedabad, India Dr. Krishna's Cancer Healer Center Full time

    Overseeing clinic operations and staff duties. - Managing the clinic's budget, Cash Handling, billing system, inventory and patient care. - Ordering stock and supplies for the clinic. - Overseeing the purchasing, maintenance, and repair of clinic equipment. - Developing procedures to deliver optimal patient care. - Managing internal and external...

  • Back Office Executive

    4 months ago

    Ahmedabad, Gujarat, India Paramarsh Tax Services Full time

    **Hiring Full Time Female Back Office Executive / Data Entry Operator for Government Authorised Company.** Education: Education: Min. 10th or 12th Pass. Freshers only can apply, no experience is required. Should have Basic Computer knowledge and typing on it. This is work from office job only. Initial 1-month training will be provided for the job. No...

  • Care Manager

    2 weeks ago

    Ahmedabad, India Cojective Labs Full time

    Job DescriptionCare Manager is a professional who works in various healthcare or social service settings to coordinate and manage care services for individuals in need. Their primary responsibility is to ensure that clients receive appropriate and timely care to improve their overall well-being.Conduct thorough assessments of patient’s physical, emotional,...

Virtual Care-tpp Authorised Verification Officer

4 months ago

Ahmedabad, India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: Virtual Care-TPP Authorised Verification Officer (77_19_100076)

**Office Location**: Himalaya RTO - Calling Units Ahmedabad (Branch)

**Position description**:
**Escalation handling & Query handling on the floor**
- 1st level escalation call handling and 100% accurate resolution on Calls received at the PhoneBanking during the assigned shifts.
- Call handling staff’s query/doubt handling on floor
- Coaching and Feedback sessions for the team handled.

o Nil/ Minimal complaints by customers on improper / erroneous handling of calls during the shift assigned.

o Nil complaints post handling of the escalations. Nil deviations on TAT/No Action

o Error-free & on time logging of complaints/requests/data by team of call handling staff handled.
- Error-free and timely execution of customer instructions

**Team Management**:

- Team building and motivation -Building the team in terms of service / sales / quality culture by leading by example.
- Consistent performance of the team assigned on servicing of customers
- RCAs of escalations & relevant feedback to be given to all stakeholder (Call handling staff / TMs/ QMs/ Trg Mgrs)
- Analyse on how to reduce escalations / repeat customers
- Play the role of back up to Team Manager across shifts, Holidays, leaves.
- Ensure that speed of execution and timely updates and completion of all projects that get assigned

**Call Quality**:

- Deliver service quality in order to achieve Quality benchmarks defined from time to time.
- First Call Resolution - 90%( for non-Complaints related calls)
- Achieve defined Call Quality scores.
- Achieve defined KAT Scores
- Achieve defined E-process Score

**Audit & Process Compliance**:

- Ensure adherence to process and Audit requirements.
- Ensure accurate and timely submission of financial transactions & requests.
- Ensure Error-free logging/recording of customer requests
- Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems.

**Schedule Adherence & Service Productivity standards**
- Consistently meet the service productivity standards - Staff needs to meet the service productivity standards as defined from time to time
- Ensure adherence to schedule and login times as applicable - Staff needs to maintain service adherence

**Other Operational Activities**
- Maintenance of records / record keeping.
- Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.
- Shift Adherence
- Nil Unscheduled offs
- Appropriate attendance record updation
- Nil Exception of ID maintenance
- Adherence to Audit and compliance process as defined.

**Primary Responsibilities**:

- Ensuring appropriate handling of 1st level escalations and Queries are handled across the teams assigned
- Team building & motivating assigned call handling staff towards sustained achievement of performance standards and Unit goals and ensuring mínimal attrition
- Ensuring assigned team’s compliance to laid down processes and guidelines.
- So that, excellent customer service, optimum productivity and efficiency of the team members are achieved.

**Educational qualifications preferred**
- **Category**: Bachelor's Degree

**Required work experience**
- **Industry**: Exposure to banking preferable
- **Years of experience**: 1 to 2

**Required Skills**:

- Good Team spirit
- Inter personal skill
- Good communication skill
- Proactive & focused approach
- Banking Product & Process Knowledge

**Required abilities**
- **Other**:

- Banking Product & Process Knowledge
- Communication