Customer Support Associate
6 months ago
Primary responsibility
Attending calls and solve the escalations raised by our clients.
acting as a bridge between seller and shipment executive.
handling angry clients and pacify them by giving satisfying reply.
taking follow ups with concerned shipping services.
Managing clients data.
Developing effective communication platform between seller and courier service.
Monitoring and measure client satisfaction.
Dealing with client request and troubleshoot problems.
**Salary**: Up to ₹15,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Bhilai, Chhattisgarh 490020: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Work Location: In person
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