Customer Support Associate

6 months ago


Bhilai, India Nimbus Post Pvt Ltd Full time

Primary responsibility

Attending calls and solve the escalations raised by our clients.

acting as a bridge between seller and shipment executive.

handling angry clients and pacify them by giving satisfying reply.

taking follow ups with concerned shipping services.

Managing clients data.

Developing effective communication platform between seller and courier service.

Monitoring and measure client satisfaction.

Dealing with client request and troubleshoot problems.

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Bhilai, Chhattisgarh 490020: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person



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