Cxo

6 months ago

Mumbai, India FURTADOS SCHOOL OF MUSIC Full time

Are you passionate about **revolutionizing Service Quality **standards?

Do you possess the ability to take the responsibility and transform challenges into opportunities? If so, we invite you to join our esteemed Service Quality team at **Furtados School of Music Education Pvt Ltd Co.**

At FSME, we firmly believe in the power of exceptional service quality. Our mission is to create unforgettable experiences for our clients and internal stakeholders, and this is where you come in. As a **Customer Experience Officer(CXO) ** in our Service Quality team, you will play a crucial role in delivering unparalleled customer experience and making a real impact.

**Job Roles & Responsibilities as CXO**:
1. Contacting and managing our clients at various checkpoints to ensure they have the best possible experience.

2. Closing renewals for our existing clients.
3. Identifying and assessing customers' needs to achieve satisfaction.
4. Building sustainable relationships and trust with customers through open and interactive communication.
5. Providing accurate, valid, and complete information using the appropriate methods and tools.
6. Handling customer complaints, providing appropriate solutions and alternatives within the specified time limits, and following up to ensure resolution.
7. Keeping records of customer interactions and processing customer accounts in FSM CRM.

8. Following communication procedures, guidelines, and policies.

9. Going the extra mile to engage customers.

10. Submit a daily synopsis report.

**Requirements and Skills**:

- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quotas.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to generate reports and manage Management Information Systems (MIS).
- Aptitude for learning and adapting to process changes.

If you have a knack for turning challenges into opportunities and are passionate about redefining customer service standards, we want you on our team. Join us at FSM and be a part of creating exceptional experiences for our valued customers.e have an opening for Executive - Service Quality

Job Roles & Responsibilities

Events:
1. To coordinate with the teachers and parents and other departments for events

2. To promote the event through various channels within the organisation

3. Host the event

4. Make an event report and submit it to the reporting manager

5. Ensure the task assigned during the preparatory and execution stage is done.

ASQ:
1. Send synopsis report daily

2. Check the after class rating

3. Observe the classes and rate the teachers

4. Facilitating FSM Exams

5. Making school Assessment reports

6. Ensure ABC analysis to be done by the teachers.

7. Ensure School Annual Reports are sent

Customer Experience:
1. Connect with the customer to take feedback

3. Send daily report of the feedback to the reporting manager

Skills required:

- Good knowledge of Microsoft Office including the formulas in excel
- Should know to make reports/MIS

Soft skills required:

- Should be able to talk to the customer diplomatically
- Should have a knack to learn and adapt to the changes in the processes. If you are interested

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 9819606029

  • CXO Steps | Chief Growth Officer | mumbai

    2 weeks ago

    mumbai, India CXO Steps Full time

    If Comfort Zones Make You Cringe, Join the Revolution at CXOSteps as Chief Growth Officer and Business HeadAs the  Chief Growth Officer and Business Head  of CXOSteps, you will be the architect of the company’s future, responsible for translating a bold vision into reality and establishing CXOSteps as a premier global brand in leadership coaching. This...

  • CXO Connect Specialist

    4 weeks ago

    mumbai, India 10XTD Full time

    CXO Connect Specialist10XTD Global CXO ProgramFreelanceExpectations· Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail· Prepare a basic talk-track / storyline to actively sell the offerings· Reach out to Target CXOs with the10XTD Global CXO ProgramProposition· Execute the walkthrough...

  • CXO Connect Specialist

    4 weeks ago

    mumbai, India 10XTD Full time

    CXO Connect Specialist 10XTD Global CXO Program Freelance Expectations · Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail · Prepare a basic talk-track / storyline to actively sell the offerings · Reach out to Target CXOs with the 10XTD Global CXO Program Proposition · Execute the...

  • CXO Connect Specialist

    4 weeks ago

    Mumbai, India 10XTD Full time

    CXO Connect Specialist10XTD Global CXO ProgramFreelanceExpectations· Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail· Prepare a basic talk-track / storyline to actively sell the offerings· Reach out to Target CXOs with the10XTD Global CXO ProgramProposition· Execute the walkthrough...

  • Cxo connect specialist

    3 weeks ago

    Mumbai, India 10XTD Full time

    CXO Connect Specialist10 XTD Global CXO ProgramFreelanceExpectations· Understand the Services offered within 10 XTD Global CXO Program as well as the price points of the services in detail· Prepare a basic talk-track / storyline to actively sell the offerings· Reach out to Target CXOs with the 10 XTD Global CXO Program Proposition· Execute the...

  • CXO Connect Specialist

    4 weeks ago

    mumbai, India 10XTD Full time

    CXO Connect Specialist10XTD Global CXO ProgramFreelanceExpectations· Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail· Prepare a basic talk-track / storyline to actively sell the offerings· Reach out to Target CXOs with the 10XTD Global CXO Program Proposition· Execute the...

  • CXO Connect Specialist

    4 weeks ago

    Mumbai, India 10XTD Full time

    CXO Connect Specialist10XTD Global CXO ProgramFreelanceExpectations· Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail· Prepare a basic talk-track / storyline to actively sell the offerings· Reach out to Target CXOs with the 10XTD Global CXO Program Proposition· Execute the...

  • CXO Connect Specialist

    4 weeks ago

    Mumbai, India 10XTD Full time

    CXO Connect Specialist 10XTD Global CXO Program FreelanceExpectations · Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail· Prepare a basic talk-track / storyline to actively sell the offerings· Reach out to Target CXOs with the 10XTD Global CXO Program Proposition· Execute the...

  • CXO Connect Specialist

    4 weeks ago

    Mumbai, India 10XTD Full time

    CXO Connect Specialist 10XTD Global CXO Program FreelanceExpectations · Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail· Prepare a basic talk-track / storyline to actively sell the offerings· Reach out to Target CXOs with the 10XTD Global CXO Program Proposition· Execute the...

  • Strategic CXO Engagement Specialist

    7 days ago

    Mumbai, Maharashtra, India 10XTD Full time

    Job DescriptionWe are seeking a skilled CXO Connect Specialist to join our team at 10XTD Global. As a key member of our organization, you will play a vital role in connecting with top-level executives and driving business growth.About the RoleThe ideal candidate will have a proven track record of engaging with CXOs from large enterprises in B2B sales and...

  • Senior CXO Engagement Specialist

    2 weeks ago

    Mumbai, Maharashtra, India 10XTD Full time

    Job DescriptionWe are seeking a highly skilled CXO Engagement Specialist to join our team at 10XTD. As a key member of our Global CXO Program, you will play a vital role in connecting with top-tier CXOs and driving business growth.Key Responsibilities:Engage with CXOs from large enterprises to promote the 10XTD Global CXO Program.Become an ambassador for our...

  • Visionary Leadership Director

    1 week ago

    Mumbai, Maharashtra, India CXO Steps Full time

    Company OverviewCXO Steps is a leading organization in leadership coaching, dedicated to empowering global leaders to reach their highest potential. As the Chief Growth Officer and Business Head, you will play a pivotal role in shaping the company's future and establishing it as a premier global brand.

  • 10XTD | CXO Connect Specialist | mumbai

    1 week ago

    Mumbai, India 10XTD Full time

    CXO Connect Specialist10XTD Global CXO ProgramFreelanceExpectations· Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail· Prepare a basic talk-track / storyline to actively sell the offerings· Reach out to Target CXOs with the 10XTD Global CXO ProgramProposition· Execute the walkthrough...

  • 10XTD | CXO Connect Specialist | mumbai

    4 weeks ago

    mumbai, India 10XTD Full time

    CXO Connect Specialist 10XTD Global CXO Program Freelance Expectations · Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail · Prepare a basic talk-track / storyline to actively sell the offerings · Reach out to Target CXOs with the 10XTD Global CXO Program Proposition · Execute...

  • 10XTD | CXO Connect Specialist | mumbai

    4 weeks ago

    mumbai, India 10XTD Full time

    CXO Connect Specialist 10XTD Global CXO Program Freelance Expectations · Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail · Prepare a basic talk-track / storyline to actively sell the offerings · Reach out to Target CXOs with the 10XTD Global CXO Program Proposition · Execute...

  • 10XTD | CXO Connect Specialist | mumbai

    4 weeks ago

    mumbai, India 10XTD Full time

    CXO Connect Specialist 10XTD Global CXO Program FreelanceExpectations · Understand the Services offered within 10XTD Global CXO Program as well as the price points of the services in detail· Prepare a basic talk-track / storyline to actively sell the offerings· Reach out to Target CXOs with the 10XTD Global CXO Program Proposition· Execute the...

  • Business Development Manager

    4 weeks ago

    Mumbai, India CXO India Full time

    Position: Business Development Manager (Intern, then FTE if exceptional performance)Location: RemoteCompensation: As per industry standardsRoll type: Part-time internship or full-time, depending on the candidate's availability and qualifications.[MINIMUM 1-2 YEARS OF WORK EXPERIENCE REQUIRED]ABOUT CXO INDIACXO India is a high-level exclusive community of...

  • Strategic Content Specialist for CXO Program

    4 days ago

    Mumbai, Maharashtra, India 10XTD Full time

    We are seeking a highly skilled Sr. Content Specialist to join our team at 10XTD Global CXO Program. This is an on-demand freelance opportunity that requires strong content writing skills, particularly in the HR domain. The ideal candidate will have a minimum of 10 years of work experience and be able to create engaging content for CXOs.About the Role:Create...

  • Chief Content Strategist for CXO Expert Insights

    1 week ago

    Mumbai, Maharashtra, India 10XTD Full time

    We are seeking a highly experienced Senior Content Specialist to join our team at 10XTD Global CXO Program. This is a freelance, on-demand opportunity that offers the chance to create actionable content for CXOs.About the Role: As a Senior Content Specialist, you will be responsible for contributing to the expert insights of CXO Pit Stop, a platform that...

  • Executive Sales Ambassador for Large Enterprise CXOs

    2 days ago

    Mumbai, Maharashtra, India 10XTD Full time

    Company Overview: 10XTD is a global leader in delivering innovative solutions to large enterprises. As an Executive Sales Ambassador, you will be instrumental in connecting our Global CXO Program with key decision-makers.Job Description:We are seeking an experienced sales professional to join our team as an Executive Sales Ambassador. In this role, you will...