Cbh - Emerging Business

2 months ago

Mumbai, India Airtel India Full time

Deliverables (Maximum 5-6 key responsibilities) Business Planning & EnhancementDefine and execute the regional level strategy across segments in Airtel Business (namely Strategic, Major, Government and Emerging Business)Leverage synergies amongst the Airtel range of businesses to increase width and depth of Account penetration, i.e., improving the Account/ Product Penetration IndexBuild strong inter-functional coordination and monitoring systems, to maximize flow-through from order to execution, leading to higher gains for the organizationUnderstand the business and market needs, and align the strategy to accommodate changes as per the business needs. Revenue MaximizationOwn P&L for the Circle - Across Segments and LoBs (Data/ Voice/ FL/ etc)Plan and cascade revenue targets along-with relevant stakeholders at center accordinglyEnsure revenue maximization for Airtel and partners (Channel Partners, SIs etc) by enhancing efficiency in systems and processesDriving practices to reduce bad-debts and enhance the Implemented Revenue Enhance customer experience and delightDefine customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate controlDrive maximum participation in Business reviews at client end, by the relevant stakeholders from different functions Capability Building & Team DevelopmentGroom a strong, empowered team, which drives business with self-initiative and provides bench strength to the organizationEnhance business capability by driving relevant functional and behavioral learning agendas in the region Page 2 of 2 Confidential Major Challenges :High competitive intensity, putting pressure on pricing and marginsDegree of customization required by customers in data businessExecution issues, leading to loss of orders/ revenue and putting pressure on customer relationshipsPartner ROIManaging bad debtsCustomer SLA/ escalations management Decision level Prime: Final Decision Making authority, accountable to the Management 1) Conceive and lead initiatives in the circle basis market dynamics 2) Partner appointment & management 3) Deployment of tariff plans/schemes/offers 4) Capex investment in relation to account size & potential 5) People: Performance & target management Shared: Decisions reached jointly with peers on a collective basis 1) Capex deployment for orders with finance & Network 2) Partner ROI delivery 3) Account Management to increase revenue & drive retention 4) People growth & development Contributory: Makes a major contribution to a decision or policy judgment reached by others 1) Replication of best practices across regions 2) Creation of Policy/ National Agendas for Airtel Business 3) Competition intelligence 4) Product design & execution

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do
**'jobs never done before’ **.

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