Customer Support
3 weeks ago
Location - Gachibowli Hyderabad
**Job description**
**Roles and Responsibilities**
- Handling inbound communication in a professional manner.
- Maintaining a positive & professional attitude toward customers at all times and working with various internal teams to ensure prompt and accurate responses to the customers.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Provide solutions with maintaining standards of quality.
- Background with Accounts and Tax preferred though not a mandate.
- Should be willing to work in the night Shifts - EST Time Zone.
- US Process.
- Promote a positive and inclusive work atmosphere.
- Possess excellent interpersonal as well as English written and verbal communication skills.
- Have at least a diploma/degree in any field.
- Ideally, have experience within a Customer Service role. This role is open to freshers as well.
- Adaptable and thrive in changing environments.
- A strong team player who can manage multiple stakeholders.
- Highly goal-driven and work well in fast-paced environments.
**Perks and Benefits**
- Healthcare Benefits (Medical Insurance).
- Place of operations - The Platina building, Gachibowli.
- Working hours - US Shift timings, 6 PM to 9 AM IST, staggered shift, for women employees it would be 9 PM to 630 AM.
- NO transport or food facility
Please let me know, if you require any other information/
**Job Types**: Full-time, Regular / Permanent, Fresher
Pay: ₹20,000.00 - ₹35,000.00 per month
Schedule:
- Night shift
- UK shift
- US shift
Ability to commute/relocate:
- Hyderabad, Rangareddy - 500032, Telangana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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