Customer Support Associate

3 weeks ago

Hyderabad, India Gravity Cybertech Pvt Ltd Full time

**Open position**: 4

**Notice Period**:Immediate Joiners else notice period should not be more than one week.

**Location**: Hyderabad

**Shifts**: Rotational Shifts (No Transport Facility)

**Salary**:Max 4.5 LPA (Including 25,000 to 50,000 yearly bonus)

**Summary**:
Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds, and other queries. Must be willing to work in a 24/7 on call rotation.

**Responsibilities**:

- Informs clients by explaining product; answering questions; providing information.
- To ensure that all customers have the best possible experience of our product.
- To be a pro-active member of the customer support Team and support all calls.
- To handle and resolve complaints relating to the customer support in a professional and effective manner.
- In addition to the above main responsibilities, the customer support Executive will be required to undertake any other task, deemed to be appropriate to the job role.
- Listen to the Manager’s feedback and take actions accordingly.
- Interact with the customers and communicate details around the company and app as and when required.

**Required Skills**:

- 0-5 years of experience on call center and customer support.
- **International customer support** of inbound experience preferred.
- Excellent written and verbal communication is required together with good interpersonal skills.

**Job description for freshers**

Location: Hyderabad
Notice Period: Immediate
Employment Type: Permanent
Minimum work experience: Only Graduates and freshers are eligible

1. Excellent written and verbal communication skills in English.
2. Strong work ethic and ability to work in rotational shifts.
4. Solving Queries, Telling Them About Products / Offers / Services.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8121009027
Application Deadline: 07/03/2023
Expected Start Date: 08/03/2023
- Health insurance

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