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IT Help Desk

2 months ago

Visakhapatnam, India IntelliSavvy LLC Full time

**Job description**

**Major Duties and Responsibilities**:
2. Authors Knowledge Management documentation based on the per-defined process. Contributes to the capture, search and use of company information assets including databases and documents as well as the tactical steps to troubleshoot. 20%

3. Proactively researches technology user needs with reference material, vendor helplines, knowledge sharing, and participation in training to maintain current knowledge about computer and software systems in order to provide a high level of customer service to the University. 5%

**Other**:
Performs related duties as necessary to support the company mission. 5%

**Experience required**:

- Minimum 7 years of job-related experience in a fast-paced customer service or technical support environment answering multiple incoming calls.
- Requires real-world experience in hardware and software troubleshooting and repair (or equivalent certification).
- Proven intermediate computer literacy required.

**Skills required**:

- Excellent customer service skills,
- Excellent communication skills are required.
- Intermediate computer skills, including (but not limited to) word-processing, data entry, and desktop publishing, and Colleague/Benefactor software.
- Conflict resolution skills, effective call handling, problem management, and diagnostic questioning techniques.
- Critical Thinking, Decision Making, Communication and Collaboration.

**Salary**: From ₹400,000.00 per year

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Night shift

**Experience**:

- Software troubleshooting: 7 years (required)
- Conflict management: 7 years (required)

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