Certification Help Coordinator

6 months ago

Hyderabad, India Salesforce Full time

Job Category

Employee Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Responsibilities**:

- Respond to and troubleshoot customer support inquiries related to the certification program
- Triage incoming cases to the appropriate queue or resource with a focus on maintaining healthy SLAs
- Determine the trend in the incoming queries.
- Escalate the issues to the concerned teams.

**Requirements**:

- Excellent written and verbal English communication skills
- Highly organized with excellent attention to detail
- Ability to prioritize and balance multiple tasks
- Knowledge of Google Suite Products and meeting software
- 1-2 Years of support experience required

**Desired Skills and Experience**:

- Being part of an “international” call center or support center
- Experience supporting training or certification programs

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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