Administration Officer

4 months ago


Gurugram Haryana, India Y G Estates Facilities Management Pvt Ltd Full time

Job Title: Soft Skills Trainer for Housekeeping Staff

**Job Description**:
Position Overview:
Responsibilities: 1. Training Delivery: Conduct training sessions focused on soft skills development for housekeeping staff, including but not limited to communication skills, customer service, teamwork, and time management.

2. Customized Training Programs: Design and develop customized training programs tailored to the specific needs and challenges of our housekeeping team, ensuring alignment with organizational goals and objectives.

3. Housekeeping Knowledge: Provide training on housekeeping chemicals, machinery, and personal protective equipment (PPE) usage, emphasizing safety protocols and best practices to ensure a clean and hazard-free environment.

4. Standard Operating Procedures (SOPs): Educate staff on standard operating procedures (SOPs) related to housekeeping tasks, ensuring adherence to quality standards, efficiency, and consistency in service delivery.

5. Certification Compliance: Ensure that all training activities and materials comply with industry standards and regulations, particularly those outlined by IHM and other relevant certifying bodies.

6. Performance Evaluation: Assess the effectiveness of training programs through ongoing evaluation and feedback mechanisms, making adjustments as necessary to improve outcomes and enhance staff performance.

7. Continuous Improvement: Stay abreast of industry trends, best practices, and emerging technologies in housekeeping and soft skills training, incorporating new methodologies and tools to continuously enhance the effectiveness of training initiatives.

Qualifications:
1. Bachelor's degree in Hospitality Management, Education, or a related field.

2. Certification from the Institute of Hotel Management (IHM) or equivalent institution.

3. Proven experience in conducting soft skills training, preferably in the hospitality or housekeeping industry.

4. In-depth knowledge of housekeeping chemicals, machinery, PPE, and safety protocols. 5. Excellent communication, presentation, and interpersonal skills.

6. Strong organizational and time management abilities.

7. Ability to work effectively both independently and as part of a team.

8. Commitment to continuous learning and professional development.

Additional Requirements:
Flexibility to work non-standard hours, including evenings and weekends, as needed.
- Willingness to travel to various locations to conduct training sessions.

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8800466401


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