Customer Relations Executive

6 months ago

Mumbai Maharashtra, India Talent Leads HR Solutions Full time

Opening: 1 Nos.
- Job ID: 82307
- Employment Type: Full Time
- Reference:

- Work Experience: 1.0 Year(s) To 5.0 Year(s)
- CTC Salary: 4.00 LPA TO 5.00 LPA
- Function: Sales / BD
- Industry: Cement/Concrete/Readymix - Building Materials
- Qualification: Any - Any Graduation
- Location:

- Mumbai
**Working Days
- 6 days (work from office)**

**Job Summary**:
The Customer Relations Executive (Sales Support) plays a pivotal role in ensuring excellent customer service and satisfaction throughout the sales process. They assist customers in understanding products/services, resolving inquiries, and facilitating smooth transactions.

**Key Responsibilities**:
Customer Assistance:

- Provide product/service information, pricing details, and delivery timelines.
- Address customer concerns and complaints professionally and efficiently.

Sales Support:

- Assist sales representatives in generating leads, prospecting, and closing sales.
- Prepare sales quotations, proposals, and contracts as per customer requirements.
- Coordinate with internal departments to ensure timely order processing and delivery.

Relationship Management:

- Build and maintain positive relationships with customers to foster loyalty and repeat business.
- Follow up with customers post-sale to ensure satisfaction and address any issues.
- Identify opportunities for upselling or cross-selling additional products/services.

Administrative Tasks:

- Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
- Generate sales reports, performance metrics, and forecasts as needed.
- Assist in organizing sales events, promotions, and marketing campaigns.

Training and Support:

- Train new sales staff on customer service protocols, product knowledge, and sales processes.
- Provide ongoing support and guidance to sales team members as needed.

**Requirements**:

- Proven experience in customer service or sales support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.

**Key Skills**:

- Sales Support
- Relationship Management
- Sales Coordinator

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