Guest Service Associate
2 weeks ago
**Additional Information**
**Job Number**24206985
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Grand Pune Bund Garden Hotel, Raja Bahadur Mill Road, Pune, Maharashtra, India, 411001
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
***
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Service Associate
6 months ago
Mumbai, Maharashtra, India MoSahay Associate Full timeThe **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...
-
Guest Service Associate
4 months ago
Pune District, Maharashtra, India Adinath Agencies Full time**Profile Introduction**: The Guest Service Associate is responsible for delivering outstanding customer service, ensuring that guests have a positive and memorable experience. This role involves handling guest inquiries, managing reservations, and providing assistance to address any concerns or needs. **Key Responsibilities**: - A Guest Service Associate...
-
Guest Service Associate
6 months ago
Mumbai, Maharashtra, India Concept Hospitality Pvt Ltd Full time**Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Outlet Manager, Senior Captain/Captain, Team Leader **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in ensuring guest...
-
Guest Service Associate
6 months ago
Viman Nagar, Pune, Maharashtra, India Bestal HR Pvt Ltd Full timeHiring for guest service associate upto 20k per month pune location **Job Types**: Full-time, Permanent Pay: ₹18,858.03 - ₹20,406.15 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Monday to Friday Supplemental pay types: - Joining bonus - Performance bonus - Quarterly bonus - Yearly bonus **Experience**: -...
-
Guest Service Associate
6 months ago
Pune, Maharashtra, India Shott Amusement Private Limited Full time**Guest Service Associate (Pune)** **Designation**:Guest Service Associate **Mini. Education Required** - Bachelors or Diploma in Hospitality **Job Timings** - Rotational Shifts **Working Terms**: - 9 hours Working per day - 1 week off during weekdays - Public Holidays & weekends will be working day - Rotational Shift Timings - Uniform & grooming...
-
Guest Service Associate
2 weeks ago
Mumbai, Maharashtra, India Meraqui Ventures Pvt Ltd Full time**Job Role: Guest Service Associate** **Location**:Mumbai Airport **Experienced**:Min 6 months **Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting...
-
Guest Service Associate
6 months ago
Mumbai, Maharashtra, India MoSahay Pv Full timeA Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs. Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Flexible schedule Schedule: - Day shift -...
-
Guest Service Associate
6 months ago
Mumbai, Maharashtra, India Mosahay Full time**Job Title: Guest Service Associate** **Company: INOX** **Location**:Mumbai maker maxity **Salary: INR 18,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will play a crucial role in ensuring an exceptional cinema experience for our patrons. Your primary responsibility will be to deliver...
-
Guest Service Associate
4 months ago
Airport, Mumbai, Maharashtra, India Meraqui Ventures Pvt Ltd Full time**Role Brief**: We are looking to hire a **Guest Service Associate** whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving...
-
Guest Service Associate
6 months ago
Mumbai, Maharashtra, India Mosahay Full time**Job Title: Guest Service Associate** **Company: INOX** **Location**:Pvr Limited, Maker's Maxity Mall, Jio World drive, 2nd floor, opp. MMRDA office, Behind family court, Bandra Kurla complex, Bandra East, Mumbai - 400051 **Salary: INR 17,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will...
-
Guest Service Associate
6 months ago
Mumbai, Maharashtra, India FINESSE STAFFING Full time**Hiring for the position of Guest Service Associate with a leading Hospitality & Retail Industry in India.** **Job Description: - ** **Meet & Greeting the Guest** **Assist guests regarding menu items in an informative and helpful way** **Follow outlet policies, procedures and service standards** **Have knowledge of beverage lists and...
-
Guest Service Associate
3 months ago
Wakad, Pune, Maharashtra, India Talent Club Full time**About Us**: Our organization is dedicated to creating enriching play and learn environments for children and their parents. Our designed zones encourage children to discover new interests, explore creativity, and enhance their physical, cognitive, social, and motor skills. We also promote meaningful bonding time between parents and children during play,...
-
Guest Service Associate
6 months ago
Mumbai, Maharashtra, India MoSahaya Full timeJob Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: - Freshers with Hotel Management Background - 20,000 INR per month Or 7205153122 Location 1: - Jio World center, Gate number 7, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, MH 400055 Location 2: - Pvr Limited, Maker's Maxity Mall, Jio World...
-
Guest Service Associate
3 months ago
Pune, Maharashtra, India King's Restaurants LLP Full time**Basic Job Description**: As a QSR food restaurant Guest Service Associate/Team Member, you'll have responsibility for the financial success of your outlet, as well as managing staff, keeping customers happy and adhering to health and safety mandates. The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and...
-
Guest Service Associate
6 months ago
Turbhe, Mumbai, Maharashtra, India reccon Full time**Role Brief**: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving...
-
Guest Services Associate
6 months ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24027283 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Service Associate
6 months ago
Bandra West, Mumbai, Maharashtra, India PVR INOX Limited Full timeService Associates - Full timer Job Purpose: Serves customers by providing product and service information; resolving product and service problems. **Duties**: - Servicing guests in Restaurant, Box Office & Auditorium - Greeting and registering the guest - Deliver outstanding customer service to our guests - Must have the ability to multi-task - Should be...
-
Guest Service Associate
6 months ago
Pune, Maharashtra, India Aurassist Health Private Limited Full timeGreeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...
-
Guest Services Associate
2 days ago
Pune, Maharashtra, India Marriott International, Inc Full time**Additional Information** **Job Number**24213329 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India, 411053 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Services Associate
6 months ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24085333 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...