CRM - Customer Support Executive
2 weeks ago
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We are hiring **CRM - Customer support executive** for our client for Mumbai location.
**Job Location**:Andheri West, Mumbai,Maharashtra.
**Job Type**:Full Time/ Regular/ Permanent.
**Benefit**:PF/Health Insurance/ESOP/Yearly Bonus.
**Number of openings** : 20
Work from office only | Day Shift Only
**Roles Responsibilities**:
- Handle inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions..
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Immediate Joiners
- Fresher & Experience both can apply
- Bachelor’s Degree.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
**Salary Range**: 2 LPA to 3.5 LPA CTC
**Salary**: ₹16,000.00 - ₹27,000.00 per month
Schedule:
- Morning shift
Supplemental pay types:
- Overtime pay
- Shift allowance
Ability to commute/relocate:
- Mumbai, Mumbai Suburban - 400053, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (preferred)
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