CRM Executive

1 month ago

Navi Mumbai, India Shree Sai Developers Full time

1. CRM System Management:

- Manage and maintain the CRM system, ensuring accurate and up-to-date recording of client and prospect information.
- Regularly update project-related data, client preferences, and communication history.

2. Customer Engagement and Communication:

- Establish strong communication channels with clients throughout the project lifecycle.
- Address client inquiries, concerns, and feedback promptly and professionally.
- Coordinate with project managers and sales teams to provide project updates to clients.

3. Project Coordination:

- Collaborate with project management teams to ensure seamless execution and delivery of projects.
- Liaise with clients to schedule site visits, meetings, and project-related activities.

4. Lead Management and Follow-up:

- Manage leads and inquiries generated through various channels, ensuring timely and appropriate follow-up.
- Nurture leads through personalized communication and information sharing.

5. Marketing Campaigns:

- Contribute to the development of marketing campaigns targeting existing clients and prospects.
- Assist in creating content for project promotions, newsletters, and other client communications.

6. Data Analysis and Reporting:

- Analyze client data to identify preferences, trends, and opportunities for improved client relations.
- Generate reports on project status, client interactions, and CRM system utilization.

7. Client Feedback and Satisfaction:

- Gather client feedback and conduct satisfaction surveys to assess project experiences.
- Utilize feedback to implement improvements and enhance client satisfaction.

8. Training and Support:

- Train team members on CRM system usage, data entry protocols, and client engagement best practices.
- Provide support to colleagues encountering CRM-related challenges.

9. Relationship Building:

- Build and maintain strong relationships with clients, understanding their needs and preferences.
- Identify opportunities for upselling or cross-selling additional services.

10. Industry Research:

- Stay informed about industry trends, market dynamics, and competitor activities.
- Incorporate industry insights into CRM strategies and client interactions.

Qualifications and Skills:

- Bachelor's degree in Business, Real Estate, Marketing, or related field.
- X years of experience in CRM, real estate, construction, or related industries.
- Proficiency in CRM software (e.g., Salesforce, Procore, Zoho) and data analysis tools.
- Strong understanding of real estate and construction processes.
- Excellent interpersonal and communication skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Familiarity with marketing techniques and strategies.
- Problem-solving attitude and ability to collaborate effectively in cross-functional teams.
- Knowledge of project management principles (preferred).
- Familiarity with real estate legal and regulatory aspects (preferred).
- Ability to work independently and manage priorities effectively.
- Customer-centric mindset with a commitment to enhancing client satisfaction.

This Builder and Developer CRM Executive job description provides a comprehensive outline of the role's responsibilities and requirements. It is essential to tailor the description to reflect the specific needs and nuances of your organization and the real estate development sector.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- 4years: 3 years (preferred)

**Speak with the employer**
+91 9867741353

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