SAP CRM Support
3 weeks ago
**SAP CRM L2 support-**Full time Opportuntiy with MNC Comapny
**4 to 10 years**
**Location
- Mumbai**
**Mandatory skill
- SAP CRM**
Work as an L2 in a complex Integration Infrastructure and provide Application Support to CRM.
Engage in day to day high Severity Incident Resolution and perform Root Cause Analysis
- Resolution of Incident Tickets and Service Requests.
- Automate the critical jobs across the Middleware platform to minimize manual errors and human intervention
- Work closely with the Technology stakeholders, Product, Application development, QA, etc. and offer right Feedaback.
- Implementation of effective monitoring for all the events and logs with right alerting / escalations for the critical alerts.
- Perform Installation and Configurations
- Documentation of runbooks, incident response and RCA reports etc.
- Willing to work in shifts
**Knowledge & Skills (Indicate which criteria are mandatory)**:
- Computer Science or equivalent engineering graduate from a reputed college
- Experience in technologies required for an intensive transactional, highly scalable and available set up.
- Understanding of Telecom processes
- Good understanding of Customer life cycle
- Strong written and verbal communication skills.
**Salary**: ₹1,500,000.00 - ₹1,900,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Speak with the employer**
+91 7075629527
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