Customer Support Executive

2 months ago


mumbai, India Infinite Online Shopping Pvt Ltd Full time
Greetings from InfiniteOnline Shopping Pvt Ltd.
Weare looking for Customer Support Executive for our office based outat Mumbai ( Lower Parel).
CompanyOverview:
Foundedin 2008 and having Global ecommerce experience and having workedacross multiple categories IOSPL is exclusively partnering globalbrands in Beauty Personal Care and Nutraceuticals category and ourown Brand in Organic grocery to distribute and grow them in Indiathrough Omnichannelretail
JobDescription:
Asa Customer Support Executive you will be responsible for providingprompt and effective assistance to our customers via phone emailchat and other communication channels. Your primary objectives willinclude:
  • Handlinginbound customer inquiries requests and complaints in aprofessional and courteous manner.
  • Providingaccurate information about our products or services pricing andpolicies to assist customers in making informeddecisions.
  • Troubleshooting technical issues andguiding customers through solutions or escalation procedures asnecessary.
  • Processing customer orders returnsand exchanges efficiently andaccurately.
  • Following up with customers toensure their needs have been addressed and their satisfaction hasbeen achieved.
  • Collaborating withcrossfunctional teams (such as sales marketing and operations) toresolve customer issues and improve servicequality.
  • Maintaining accurate records ofcustomer interactions transactions and feedback in the CRMsystem.
  • Participating in training sessions andworkshops to enhance your product knowledge communication skillsand customer servicetechniques.

Qualifications:
  • 23years of experience in a customer support or service rolepreferably in a B2B or B2Cenvironment.
  • Excellent verbaland written communication skills in both English andHindi.
  • Strong interpersonal skills with theability to build rapport and establish trust withcustomers.
  • Problemsolving skills and theability to think quickly on your feet.
  • Patienceempathy and a customercentricmindset.
  • Proficiency in using customer supportsoftware and CRM systems.
  • Ability to workeffectively in a fastpaced and dynamic environment bothindependently and as part of ateam.

Interestedcandidates can mail their updated resumes on or can connect uson.
Regards Trupti HRManager

customersupport,communication,english,crm



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