Customer Support Associate
6 months ago
**ROLE AND RESPONSIBILITIES**
- Handle an average of 120 calls per day, managing both outbound and inbound calls.
- Dial-up warm leads provided by the marketing team.
- Conduct initial conversations with potential customers to understand their needs and qualify them further.
- Gather relevant information about potential customers' requirements, budget, timeline, and decision-making process.
- Deliver scripted pitches to customers while adapting them to individual preferences.
- Collaborate closely with the sales team to ensure seamless handover of qualified leads.
- Maintain accurate records of all interactions and lead qualification activities in the CRM system.
**QUALIFICATIONS**
- Excellent verbal and written communication skills.
- Proficiency in English, Hindi, and Telugu languages.
- Capacity to make 130-150 calls per day.
- Willingness to work a 6-day week schedule, which includes Saturdays and Sundays, with one week off during weekdays.
- Ability to effectively engage and interact with customers.
- Ability to multi-task, organize, and prioritize work
- Minimum of 6 months to 2 years of experience in Customer Support, Inside Sales, Tele-calling, Tele sales, Customer Service, BPO, Sales, or a related field.
- Familiarity with CRM software for managing customer interactions is a plus.
**PERKS AND BENEFITS**
- SIM Card (Postpaid) r Health insurance
- Free Snacks & Beverages
- Paid Leaves
Pay: ₹250,000.00 - ₹400,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Domestic voice process: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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