CRM Administrator
6 months ago
**CRM System Management**:
- Maintain and administer the CRM system, ensuring data integrity and security.
- Perform regular system updates and backups.
- Monitor system performance and troubleshoot issues as they arise.
**Data Management**:
- Ensure accurate and up-to-date data entry and management.
- Implement data quality initiatives and clean-up efforts.
- Develop and enforce data governance policies.
**User Support and Training**:
- Provide technical support to CRM users across various departments.
- Conduct training sessions and create documentation to help users maximize the CRM system's capabilities.
- Develop and maintain user guides and manuals.
**Workflow Optimization**:
- Analyze and optimize CRM workflows to improve efficiency and productivity.
- Customize CRM dashboards, reports, and fields to meet business needs.
- Collaborate with stakeholders to identify and implement CRM enhancements.
**Integration and Automation**:
- Automate processes within the CRM to streamline operations.
**Reporting and Analytics**:
- Generate regular reports on CRM metrics and user activity.
- Analyze CRM data to provide insights and recommendations for business improvement.
**Compliance and Security**:
- Ensure compliance with data privacy regulations and company policies.
- Implement and monitor security measures to protect sensitive customer information.
**Qualifications**:
- Bachelor’s degree in Information Technology, Business Administration, or related field.
- Minimum of 1 year of experience as a CRM Administrator or in a similar role.
- Proficiency in CRM software (e.g., Salesforce, LeadSquared, Microsoft Dynamics, HubSpot).
- Strong understanding of CRM databases, data structures, and data management practices.
- Experience with CRM integrations and automation tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a high degree of accuracy.
**Job Types**: Full-time, Permanent
Pay: Up to ₹25,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
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