Salesforce CRM Administrator

7 months ago

Chennai, India FXCM Full time

**Vacancy No**
- VN930

**Employment Type**
- Regular Full-Time

**Location**
- Chennai

**Job Details**

Experience: 5+ Years
We're looking for an experienced Salesforce Administrator to join our global CRM team. This dynamic position provides an excellent opportunity to continue growing your career within the ever-growing Salesforce ecosystem, as well as join an industry-leading, internationally recognized FX and CFD Broker.

**Responsibilities**:

- Enhance business processes and value creation by designing, building, documenting, testing and deploying new features and enhancements to existing features using industry best practices
- Partner with multiple departments throughout the business to gather business requirements, analyze them, and provide creative solutions
- Configure complex flows to automate key business processes for a variety of departments within the company
- Participate in and add value to company-level projects involving several departments, with the end goal of delivering custom CRM solutions toward achieving company objectives
- Partner with Solution Architect and CRM management in evaluating large, potentially high-value business requests
- Provide leadership in reducing org technical debt, include optimizing flows, eliminating unused functionalities, and partnering with business towards optimizing objects, page layouts, profiles, and key business processes
- Excel in creating testing strategies, include testing documentation and UAT coordination, to ensure excellent quality software delivery for key features and company-level projects
- Collaborate with Salesforce Developers by testing APEX development in testing environment
- Create and maintain excellent documentation on business processes, policies, system configuration, and training materials
- Entrusted to maintain platform data security by managing access and permissions through User Setup, Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, Security Policies, and Encryption
- Train new and existing users at multiple levels of the organization on how to create reports and dashboards
- Troubleshoot and work with users across the company to ensure Salesforce meets their needs
- Keep up-to-date with Salesforce features and functionalities and provide recommendations for process improvements
- Understand, implement, and assist in maintaining third-party packages to supplement org ecosystem
- Strengthen team through training, best practice sharing, and case sharing

**Required Qualifications**:

- 5+ Year(s) of Salesforce/CRM experience
- 2+ Year(s) of experience with Salesforce Lightning Components
- 2+ Year(s) of experience with DataLoader, Workbench, and/or DemandTools
- Good English skills, as well as excellent oral and written communication skills
- A passion for working within an Agile development methodology and collaborative team environment; Experience with Scrum preferred
- A detail-oriented approach prioritizing great quality of work and high standards
- Strong interest in creating unique solutions which directly impact business success
- Strong interest in automation and business process improvement endeavors
- Self-motivated; Creative thinker; Problem Solver; Exceptional people skills; Proactive; Team Player; Fast learner

**Preferred**:

- Salesforce Administrator Certification strongly preferred
- Salesforce Advanced Administrator Certification is a plus
- Interest in building a career within the Salesforce ecosystem, including the opportunity to obtain multiple additional industry-recognized certifications
- Proven experience training and mentoring Administrators
- DevOps and release management experience is a plush
- Familiarity with APEX code and triggers is a plus (ability to code in APEX not required)

**All employees working for FXCM must be eligible to work in India.**

Prior to submitting your resume, the firm requests that you do the following:
**Company Description**
Technementals Innovations India is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

**Equal Opportunity Employer

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