Salesforce Administrator

6 months ago

Chennai, India Sectigo Full time

**JOB SUMMARY**:
**JOB RESPONSIBILITIES**:

- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks both in Lightning and Classic.
- Improve process around leads and campaigns for the enterprise sales department to ensure correct routing to sales reps and appropriate scoring.
- Ensure Salesforce lead / opportunity management workflows are always working properly.
- Creation of an end-to-end, full funnel Salesforce report.
- Manage Salesforce fields creation & customization.
- Manage, update, and maintain HubSpot marketing automation & lead scoring.
- Manage and maintain Salesforce Chat bots.
- Support Salesforce Marketing Cloud deployment for all business segments.
- Manage HubSpot, ZoomInfo & SalesLoft integrations on an ongoing basis.
- Improve process around cases for support department to ensure appropriate inputs available for correct routing to agents and essential metadata captured for metrics reporting.
- Work with other administrators to complete regular internal system audits and prepare for upgrades.
- Identify, diagnose, and resolve technical problems and track problems appropriately.
- Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules.
- Monitor and improve data quality, integrity and user adoption.
- Document current and future state processes and develop functional specifications.
- Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
- Promote data integrity, data governance, and compliance. Performs special assignments as requested by departments.
- Additional duties and special projects as assigned.

**QUALIFICATIONS**:
EDUCATION:
EXPERIENCE:

- Salesforce Advanced Administrator (mandatory)
- Salesforce Business Analyst (Ideal)
- Salesforce CPQ Specialist (Ideal)
- HubSpot Marketing Software (mandatory)
- HubSpot Inbound Marketing Optimization (Ideal)
- HubSpot Platform Consulting (Ideal)

**SKILLS AND ABILITIES**:

- Strong HubSpot and Marketing Cloud experience.

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