Customer Support Associate

2 months ago

Sakinaka Mumbai Maharashtra, India Hike Education Private Limited Full time

**Key Responsibilities**:

- **Issue Resolution**: Identify, troubleshoot, and resolve customer issues, ensuring a high level of satisfaction with each interaction.
- **Product Knowledge**: Maintain a thorough understanding of our products and services to provide accurate information to customers.
- **Customer Interaction**: Engage with customers to understand their needs, suggest appropriate solutions, and offer additional services or products as needed.
- **Documentation**: Accurately log customer interactions, issues, and resolutions in the customer support database.
- **Follow-up**: Track customer inquiries and complaints, following up to ensure resolution and providing feedback to internal teams for process improvement.
- **Collaboration**: Work closely with other departments, such as Sales, Technical Support, and Product Management, to escalate issues and improve the overall customer experience.
- **Adherence to Guidelines**: Follow company guidelines and procedures, ensuring compliance with all regulations and standards.

**Qualifications**:

- **Education**: High school diploma or equivalent; bachelor’s degree preferred.
- **Experience**: Previous experience in customer service or support is an advantage but not required.
- **Skills**:

- Strong verbal and written communication skills
- Empathy and active listening
- Problem-solving skills and the ability to think on your feet
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in customer support software and Microsoft Office Suite

Pay: ₹15,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

Application Question(s):

- We are a 6 days in a week working organisation? Are you comfortable with it?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7760714720

  • Customer Service Associate

    6 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate kannada

    3 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Support Associate

    6 months ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Company Overview**: Zama Organics is a leading player in the food industry, dedicated to delivering exceptional culinary experiences to our customers. We specialize in providing high-quality food products and services tailored to meet the diverse needs of our clientele. As we continue to grow, we are seeking a passionate and customer-oriented individual to...

  • Customer Service Associate malayalam Process

    6 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Support Executive

    5 months ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...

  • Customer Support Associate

    6 months ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...

  • Customer Support Associate

    5 months ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Company Overview**: **Zama Organics** is a leading provider of high-quality food products committed to delivering exceptional customer service and satisfaction. As a Customer Support Associate in the food industry, you will be responsible for ensuring that our customers receive top-notch support and assistance with their inquiries and concerns. Your main...

  • Customer Service Associate

    5 months ago

    Sakinaka, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    **URGENT HIRING FOR US MEDICAL BILLING ( INTERNATIONAL )** **PROCESS - CUSTOMER ASSOCIATE** **QUALIFICATION - HSC / GRADUATE** **EXPERIENCED - FRESHER / EXPERIENCED** **SALARY - 15K-20K** **GOOD COMMUNICATION SKILLS** **5 DAYS WORKING 2 WEEK OFFS** **5.30PM -10.30AM( ANY 9 HRS WORKING)** **DROP AVAILABLE** **VIRTUAL INTERVIEW** **HR,...

  • Customer Service Associate

    5 months ago

    Sakinaka, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    **URGENT HIRING FOR US MEDICAL BILLING ( INTERNATIONAL )** **PROCESS - CUSTOMER ASSOCIATE** **QUALIFICATION - HSC / GRADUATE** **EXPERIENCED - FRESHER / EXPERIENCED** **SALARY - 15K-20K** **GOOD COMMUNICATION SKILLS** **5 DAYS WORKING 2 WEEK OFFS** **5.30PM -10.30AM( ANY 9 HRS WORKING)** **DROP AVAILABLE** **VIRTUAL INTERVIEW** **HR,...

  • Customer Support- Orm Associate

    1 week ago

    Mumbai, Maharashtra, India Moreretail Full time

    **Customer Support - ORM Associate**: 0020024, Mumbai, Maharashtra, India APPLY FOR THIS JOB SHARE - Department- Customer Support- Job posted on- Nov 21, 2024- Employee Type- Onroll BE- Experience range (Years)- 1 year - 5 years**About More Retail Private Ltd (MRPL)** MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery...

  • Customer Support Associate

    6 days ago

    Mumbai, India XpertHub Business Solutions Full time

    Hiring for a Leading IT CompanyRole DescriptionThis is a full-time on-site role for a Customer Support Associate . The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, sales support, and training activities.Any Graduate fresher with Excellent communication skills can apply.CTC- 2.60 LPA TO...

  • Customer Support Associate

    4 weeks ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Customer Support Associate - International Voice & Chat Process** **Contact**: 75688 42910** **Location**:Pune, India** **Salary**: ₹3 LPA - ₹6 LPA (with attractive incentives & allowances!) **Shift**: 24/7 Rotational (5 days working, 2 days off) **Transport**: Cab facility provided both ways **Role Overview**: Join our international customer...

  • Customer support associate

    4 days ago

    Mumbai, India XpertHub Business Solutions Full time

    Hiring for a Leading IT CompanyRole DescriptionThis is a full-time on-site role for a Customer Support Associate. The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, sales support, and training activities.Any Graduate fresher with Excellent communication skills can apply.CTC- 2.60 LPA TO 3...

  • Customer Support Associate

    2 months ago

    Andheri, Mumbai, Maharashtra, India Witbloom Training and placement Full time

    Hello jobseekers we are hiring for Mumbai location Customer support associate Voice/ blended process Salary 22k to 27k in hand Rotational shift / day shift Contact HR 7693928266 **Job Types**: Full-time, Permanent Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Monday to Friday - Rotational...

  • Customer Support Associate

    2 months ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Key Responsibilities** - Serve as the primary point of contact for clients, responding promptly to inquiries and providing guidance throughout their journey - Build and maintain strong relationships with clients, ensuring that they receive exceptional customer service and support throughout their engagement with the consultancy - Collaborate with other...

  • Customer Support Associate

    6 days ago

    Mumbai, India XpertHub Business Solutions Full time

    Hiring for a Leading IT Company Role DescriptionThis is a full-time on-site role for a Customer Support Associate . The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, sales support, and training activities.Any Graduate fresher with Excellent communication skills can apply.CTC- 2.60 LPA TO 3LPA...

  • Customer Support Associate

    7 days ago

    Mumbai, India XpertHub Business Solutions Full time

    Hiring for a Leading IT Company Role DescriptionThis is a full-time on-site role for a Customer Support Associate . The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, sales support, and training activities.Any Graduate fresher with Excellent communication skills can apply.CTC- 2.60 LPA TO 3LPA...

  • Customer Support Associate

    6 months ago

    Andheri, Mumbai, Maharashtra, India Hunt Mantra Full time

    Customer Support Associate (CSA). Education -Graduates 6 Months+ Year of Any BPO Experienced can apply Job Profile - Have to resolute customers query over chat & Voice Day Shift 1 Rotational Week Off. Whatsapp or Call - 9637300074 (HR Glory) **Job Types**: Full-time, Regular / Permanent **Salary**: ₹20,700.00 - ₹22,000.00 per...

  • Customer Support Associate

    3 months ago

    Andheri, Mumbai, Maharashtra, India Binnys Jewellery Pvt. Ltd. Full time

    **Job Overview**: **Key Responsibilities**: - **Customer Interaction**: - Address and resolve customer issues, concerns, and complaints in a courteous and efficient manner. - **Issue Resolution**: - Identify and analyze customer problems, providing accurate information and solutions. - Troubleshoot technical issues and escalate complex problems to...

  • Customer Support Associate

    3 months ago

    Kalbadevi, Mumbai, Maharashtra, India Grafixwale Arts Full time

    **Customer Support Associate** **Job Types**: Full-time, Permanent **Pay**: ₹10,000 - ₹15,000.00 per month **Schedule**: Day shift **Experience**: Total work: 1 year (preferred) **Education**: HSC (preferred) **Responsibilities**: - Update our internal databases with information about issues and useful discussions with customers - Monitor customer...