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Customer Support Associate

2 months ago

Ernakulam, India Sunny Diamonds Full time

Maintain accurate records and document related to customer service actions and discussions.

Support to develop business through online or offline (leads conversion).

Adherence service procedures, policies and standards.

Monitor on time delivery of product purchased by online customers.

Achieve the target assigned.

Verify all the online sale (Transaction paid/ Fraud alert).

Keep focus on customer experience throughout interactions.

Follow up the customers on enquiry.

Re-reach customer for new update and follow up for further business development.

Collect testimonials from customers.

Coordinate with CSM for customers issues and follow problems through to resolution.

Lead conversion rate.

Adherence to Customer Service SOP.

Maintain accurate records and document related to customer service actions and discussions.

Turnaround time to resolve customer complaints and queries.

Customer satisfaction level.

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

COVID-19 considerations:
MASK, SANITIZER

Ability to commute/relocate:

- Ernakulam, Ernakulam - 682035, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 +91 9961654499

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