Customer Support Associate

2 weeks ago


Ernakulam, India Advenxa Pvt.Ltd Full time

We Are Looking For **Customer Support Executives(US Process)**

Location**:Infopark, Kakkanad, Kochi**

Salary**:17,000/- to 25,000/- Per Month**

Qualification**:Any Degree**

Experience: 0 to 4 years in BPO

Work**:5 Days/Shift/Cab Available**
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Requirements**:

- Willing to work in Night Shift

**Benefits**:

- Commuter assistance - Cab Availability
- Health insurance
- Life insurance
- Provident Fund
- Yearly Bonus

**Job Types**: Full-time, Permanent

**Salary**: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**

+91 8590660385



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