Customer Support Associate
3 weeks ago
Support to develop business through online or offline (leads conversion).
- Adherence service procedures, policies and standards.
- Monitor on time delivery of product purchased by online customers.
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Keep focus on customer experience throughout interactions.
KPIs
- Lead conversion rate.
- Adherence to Customer Service SOP.
KRA 2: Customer Enquiry and Updates
customer support.
- Follow up the customers on enquiry.
- Re-reach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution.
KPIs
- Turnaround time to resolve customer complaints and queries.
- Customer satisfaction level.
KRA 3: Record Management
- Maintain accurate records and document related to customer service actions and
discussions.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- 4-8 YEARS IN CUSTOMER SERVICE & ONLINE SALES
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
- Malayalam (preferred)
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