![Hotpack Packaging Industries Private Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Support Executive
2 months ago
Hotpack is one of the world’s leading manufacturers of Sustainable packaging products. We have a physical presence in 15 countries, across 5 continents. We are employing around 3500 Employees globally. Our 4000+ products are manufactured in our own state-of-the-art facilities, embracing the highest global standards.
**Job Location : Infopark, Cochin**
**Responsibilities**
- Identify customer requirements and help customers via Live Chat.
- Update our internal databases with information for follow up and other useful discussions.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about our products and services.
- Follow up with customers to ensure their issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.
**Requirements and skills**
- 1 - 3 years’ experience as a Customer Support Specialist or Live chat experience is preferred.
- Familiarity with Ecommerce industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication (English and Hindi) and exceptional customer service skills.
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Ability to commute/relocate:
- Ernakulam, Ernakulam - 682039, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
Application Deadline: 03/02/2023
Expected Start Date: 10/02/2023
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