Customer Support Executive

2 months ago


Ernakulam, India Hotpack Packaging Industries Private Ltd Full time

Hotpack is one of the world’s leading manufacturers of Sustainable packaging products. We have a physical presence in 15 countries, across 5 continents. We are employing around 3500 Employees globally. Our 4000+ products are manufactured in our own state-of-the-art facilities, embracing the highest global standards.

**Job Location : Infopark, Cochin**

**Responsibilities**
- Identify customer requirements and help customers via Live Chat.
- Update our internal databases with information for follow up and other useful discussions.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about our products and services.
- Follow up with customers to ensure their issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.

**Requirements and skills**
- 1 - 3 years’ experience as a Customer Support Specialist or Live chat experience is preferred.
- Familiarity with Ecommerce industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication (English and Hindi) and exceptional customer service skills.

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Ernakulam, Ernakulam - 682039, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Application Deadline: 03/02/2023
Expected Start Date: 10/02/2023



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