Customer Support Associate

6 months ago


Ernakulam, India Advenxa Pvt.Ltd Full time

We are Hiring **Customer support Associate**

Salary**:17,500/- to 22,000/-per month**

Location **:Infopark, Kakkanad, Kochi, Kerala**

Experience**:1 to 3 years in Bpo / Customer Support voice process**

**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Requirements**:
Experience: 1 to 3 years in Bpo / Customer Support voice process

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9074827362



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