Customer Support Associate
6 months ago
We are Hiring **Customer support Associate**
Salary**:17,500/- to 22,000/-per month**
Location **:Infopark, Kakkanad, Kochi, Kerala**
Experience**:1 to 3 years in Bpo / Customer Support voice process**
**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
**Requirements**:
Experience: 1 to 3 years in Bpo / Customer Support voice process
**Salary**: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Evening shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91 9074827362
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