Customer Support Associate

1 month ago


Ernakulam, India Green Apple HR Solutions Full time

We are hiring Customer Support Associates for Jewellery Industry for Ernakulam location.


  • Support to develop business through online or offline (leads conversion). Adherence service procedures, policies and standards.
  • Monitor on time delivery of product purchased by online customers.
  • Achieve the online sales target assigned.
  • Verify all the online sale (Transaction paid/ Fraud alert).
  • Keep focus on customer experience throughout interactions.
  • Lead conversion rate.
  • Adherence to Customer Service SOP.
  • Attend customer enquiry through phone, email or social media and maintain excellence in customer support.
  • Collect testimonials from customers.


Skills required

  • Understanding of the basics of Indian jewelry industry, history and culture. Knowledge of jewelry marketing, customer relations, product display, customer information, after-sales services, so as to achieve high level of effectiveness in Sales.
  • Knowledge about Diamonds.
  • Good Knowledge about CRM software.
  • Familiar with online product delivery process.
  • Familiar with online payment methods and procedures.
  • Working knowledge of customer service software, databases and tools.


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