Customer Care Agent

6 months ago


Ernakulam, India Omkar Recruitments Full time

**Customer care agent (Full time)**

**Location**: Piravom, Kochi, Ernakulam, Kerala, India

**Duties**:

- Represent the company as the first point of contact with the customers in relation to service queries, requests and issues.
- Gain an understanding of the business purpose and value of the range of services that the company provide to the customers.
- Accurately listen to, record and maintain call and work related information in the CRM and other associated business support systems as required.
- Look for opportunities to grow the contribution made by this role to the business.
- Gain a high level of understanding of the company's services and platforms, configure new users and trouble shoot technical issues.
- Monitor and trouble shoot file errors, take and report appropriate associated actions.
- Provide additional level of support to Premier Managed Service clients

**Key Skills & requirements**:

- Excellent English (written and Conversational)
- Eligible for long term, full-time work in Indian office, Piravom, Ernakulam,Kerala
- Good working knowledge of Windows and Office
- Good ability to work as part of a team
- Good information recording skills (accurately, clearly & concisely)
- Interest in latest software development trends
- Proactive team player with excellent customer facing & overall communication skills
- Punctual and reliable

**Desirable Skills (not essential)**:

- Basic understanding of online services concepts (e.g. how online portals are delivered via the internet)
- Evidence or aptitude for problem solving and taking ownership of issues with determination to follow things through.
- Additional IT or computer courses or modules
- SQL

**Qualification**
- B.E/B.Tech in IT or Computer Science preferred.
- 2+ year experience in similar role - European or US clients preferred

**Salary**: Up to ₹1,000,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- UK shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (required)
- US/UK client dealing: 2 years (required)
- CRM software: 2 years (required)

Work Location: In person

**Speak with the employer**
+91 9539583855



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