Customer Care Executive

2 weeks ago

Ernakulam, India Messwaala Full time

Post: customer care executive

**Salary**:13000

Education: Graduation

Experience: min 1 year Freshers can also apply

Gender: Female

**Duties & responsibilities**:
As a Customer Care Executive at our online food mess app startup, you will be responsible for providing exceptional customer support and handling customer inquiries to ensure a positive experience for every user of our platform. Your primary tasks and responsibilities will include:
1. Customer Support:

- Provide accurate information about our services, menu items, order status, delivery timings, and payment methods to assist customers effectively.

2. Problem Resolution:
Investigate and resolve customer complaints and issues, striving for first-contact resolution whenever possible.

Collaborate with internal teams to escalate and resolve complex customer problems, ensuring timely and satisfactory resolutions.

3. Order Assistance:
Assist customers with placing, modifying, or canceling orders on the platform.

Guide customers through the ordering process, troubleshoot technical issues, and address any difficulties they may encounter.

4. Technical Support:

- Provide basic technical support to record, and maintain customer data,

5. Product Knowledge:

- Stay up-to-date with the latest offerings, menu updates, promotions, and features of our platform to provide accurate information to customers.

6. Customer Feedback:

- Gather and document customer feedback, suggestions, and complaints, and communicate insights to the relevant teams to drive continuous improvement.

Room for professional growth and development.
- Flexible work arrangements and a positive work-life balance.

**Qualifications and Skills**:

- Diploma or Bachelor's degree Is required.
- Freshers can also apply
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive attitude.
- Proficiency in using customer support software and tools.
- Familiarity with online ordering platforms and mobile apps.
- Ability to handle multiple tasks simultaneously and manage time effectively.
- Empathetic and patient demeanor when dealing with customer concerns.
- Flexibility to work in shifts, including evenings and weekends.
- Attention to detail and accuracy in maintaining records and documentation.

**Benefits**:

- Competitive salary
- Opportunity to work in a fast-paced startup environment
- Ongoing training and professional development opportunities.
- Collaborative and supportive team culture.
- Potential for career growth and advancement.

To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you are a great fit for this position.

**Job Types**: Full-time, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

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