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Alogic - Customer Support Executive
3 weeks ago
**Job Title: Customer Support Executive**
**Location: Powai, Mumbai**
**Mode of Working: 5 days; WFO**
**Exp Range: 2-3 years**
**Role Summary**:
A customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organization. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in order to maintain solid consumer relationships.
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyze client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
**In this role you will be**:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Qualifications and Requirements**:
2. Product based experience
3. Strong communication skills
4. Networking experience
**About ALOGIC**:
ALOGIC has created a niche for itself providing state-of-the-art tech solutions for the ever-transforming and fast-paced end user computing space globally. We are the leading manufacturer of premium IT Peripherals, Consumer Electronics and Mobility products. Every ALOGIC product from docking stations to cables and mobility solutions is the outcome of our vision and dedication to creating superior products that help realize the true potential of technology and making the use of technology simpler and more efficient for consumers and businesses. Our products are well-researched and elegantly designed tech solutions to suit the ever-evolving needs of users. ALOGIC products are made from superior quality materials for the most elegant style and durability.
**Headquartered in California, US, ALOGIC has presence across 28 countries globally and is committed to**
**strategically growing its footprints at a sturdy pace.
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