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Customer Relationship Support

1 month ago

T Nagar Chennai Tamil Nadu, India Whitefire Diamonds India Pvt Ltd Full time

**Key Responsibilities**:

- Handle customer queries and resolve issues promptly through various communication channels.
- Manage and respond to daily customer queries, ensuring high levels of customer satisfaction.
- Conduct trend analysis to understand customer needs and market trends.
- Stay updated with social media trends and manage customer interactions on all social media platforms.
- Collaborate with the marketing team to address customer feedback and improve service quality.
- Provide comprehensive support to customers, ensuring a positive shopping experience.
- Maintain accurate records of customer interactions and feedback.
- Assist in developing strategies to enhance customer satisfaction and retention.

**Qualifications**:

- Freshers are encouraged to apply; prior experience in customer service or the jewelry industry is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric approach.
- Proficient in using social media platforms and trend analysis tools.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Positive attitude and a passion for providing exceptional customer service.

**Benefits**:

- Competitive salary as per company norms.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- Employee discounts on jewelry products.
- Health and wellness benefits.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person