Api Support Representative

6 months ago


Remote, India Phyllo Inc. Full time

Phyllo is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Phyllo.

**Responsibilities**- Embody our core values and uphold our unique company culture
- Be a tireless investigator
- Serve as a liaison between our customers and product managers
- Engage in development discussions to create/improve our internal processes and systems
- Troubleshoot production issues related to our API and document processing
- Be comfortable using coding samples and snippets of code to communicate with developer clients

**Requirements**:

- You can demonstrate and explain API knowledge
- You take ownership of customer feedback
- You have working knowledge of programming languages.
- You have general knowledge of web technologies and related tools.
- You demonstrate strong technical writing skills
- You are a self starter

**BASIC QUALIFICATIONS**:

- 2-3+ years of experience supporting APIs
- Solid understanding of RESTful web services and architecture
- Working knowledge of software used to develop in these languages
- Degree in computer science or equivalent experience is a good to have
- Excellent oral and written communication skills
- Strong customer focus
- Ability to juggle many tasks and projects in a fast-moving environment
- Self-starter who is excited about technology.
- Experience working directly with customers.



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