CRM Executive

1 week ago


Ahmedabad Gujarat, India REDBELLY VETERINARY DIAGNOSTICS & LABORATORY Full time

Roles and Responsibilities

1.Solicit feedback to ensure customer satisfaction and to gain insight into their experience with our business.
2.Maintain records of communications using a CRM system.
3.Building and maintaining profitable relationships with key customers.
4.Resolving customer complaints quickly and efficiently.
5.Knowing our competition and strategizing accordingly.
6.Keeping customers updated on the latest service to increase sales.
7.Understand key customer individual needs and addressing these.
8.Expand the customer base by upselling and cross-selling
9.Handle social media pages like Facebook, Instagram, twitter, google review and Mails.
10.Taking customer lead from social media pages and to call those leads.
11.Customer Feedback calls should be taken on daily basis.
12.Retaining premium customers whom we lost
Google rating of customers should be tracked and handled.
13.New development product feedback and survey.Preferable Language: Bengali, Hindi, and English etc...

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Health insurance


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