CRM Executive

2 weeks ago

Ahmedabad, India Indian Ion Exchange and Chemicals Ltd Full time

**Job Description: CRM**

A Customer Relationship Management (CRM) job typically involves managing and maintaining relationships with existing customers or clients. The specific job description may vary depending on the industry, company, and the level of the position. However, here is a general overview of the responsibilities and skills often associated with CRM jobs:
**Responsibilities**:

- Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing inquiries, and resolving issues promptly.
- Database Management: Update and maintain the CRM database, ensuring accurate and up-to-date customer information. This includes entering new customer data, monitoring data quality, and performing regular data cleansing activities.
- Sales Support: Collaborate with the sales team to provide support and assistance throughout the sales cycle. This may involve coordinating meetings, preparing sales materials, generating reports, and tracking sales activities.
- Analytics and Reporting: Analyze customer data and generate reports to identify trends, patterns, and opportunities for improvement. Use this information to develop strategies for enhancing customer relationships, increasing sales, and improving overall customer satisfaction.
- Training and Support: Provide training and support to internal staff members on CRM systems and processes. Ensure that employees understand how to effectively use the CRM tools to maximize customer engagement and sales opportunities.
- CRM System Administration: Manage the CRM system, including user access, permissions, and configurations. Ensure data security and privacy standards are maintained and troubleshoot any technical issues that arise.
- Continuous Improvement: Stay updated with industry trends, best practices, and emerging technologies related to CRM. Proactively identify areas for improvement in CRM processes, systems, and customer engagement strategies.

**Skills and Qualifications**:

- Excellent interpersonal and communication skills
- Strong customer service orientation
- Analytical and problem-solving abilities
- Proficiency in using CRM software and other relevant tools.
- Attention to detail and accuracy in data management.
- Ability to work collaboratively with cross-functional teams.
- Organizational and time management skills
- Knowledge of sales and marketing principles
- Adaptability and willingness to learn.
- Strong multitasking abilities

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work (required)

Work Location: One location

**Speak with the employer**
+91 8511118844
Application Deadline: 17/06/2023
Expected Start Date: 14/06/2023

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