CRM Executive
3 weeks ago
CRM(customerrelationshipmanager):
- Establish and maintain positive relationships with customers to enhance loyalty and satisfaction.
- Act as the primary point of contact for customer inquiries, requests, and concerns.
- Coordinate with internal teams to ensure timely resolution of customer issues and requests.
- Identify opportunities to upsell or cross-sell products and services to existing customers.
- Conduct regular customer satisfaction surveys to gather feedback and insights.
- Analyse customer feedback to identify areas for improvement and implement necessary changes.
- Develop and implement customer retention strategies to minimize churn and maximize customer lifetime value.
- Maintain accurate customer records and databases to track interactions and preferences
Pay: From ₹23,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 2 years (preferred)
**Language**:
- English (required)
Work Location: In person
Application Deadline: 30/04/2024
Expected Start Date: 01/05/2024
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