Customer Support Associate

4 weeks ago

Mumbai Maharashtra, India Oracura Solutions Pvt Ltd Full time

**Key Responsibilities**:

- **Customer Assistance**:

- Assist customers with product/service navigation, concerns, and issue resolution.
- **Problem Resolution**:

- Identify and assess customer needs for swift and effective issue resolution.
- Collaborate with other departments to escalate and resolve complex problems.
- **Product Knowledge**:

- Stay updated on product features, updates, and improvements.
- Provide clear and accurate information about our products/services.
- **Communication**:

- Communicate with customers in a friendly and professional manner.
- Keep customers informed about the status of their inquiries and resolutions.
- **Documentation**:

- Maintain accurate records of customer interactions and transactions.
- Compile reports on customer feedback and recurring issues for continuous improvement.
- **Customer Feedback**:

- Gather customer feedback and share insights with the team for product/service enhancement.
- **Qualifications**_:

- Bachelor's degree
- Previous experience in customer support, call center, or related field preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude.
- Patience and empathy when dealing with customers, especially in challenging situations.
- Basic understanding and willingness to learn about our products and services.
- **ONLY NAVI MUMBAI CANDIDATES CAN APPLY**_

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you stay in Navi Mumbai?
- Can you join immediately?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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