Chat Support Executive

3 days ago


Hyderabad, India Picktime Full time

**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Ask customers targeted questions to quickly understand the root of the problem
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Prioritize and manage several open issues at one time
- Maintain jovial relationships with clients

**Requirements**:

- At least 1-3 years of chat or social media customer support, escalation, or retention experience in B2B, B2C process
- The strong customer-centric thought process
- Excellent verbal and written communication skills in English.
- Good probing skills
- Multi-tasking abilities
- Patience when handling tough cases
- Be a fast learner, understand our product in and out
- Flexible to work in rotational shifts and week offs
- Open to taking additional responsibilities

**Salary**: ₹150,000.00 - ₹240,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Health insurance



  • Hyderabad, India Provost Solutions Full time

    **Job Description: -** We are looking for Chat Support Executive (Female only),who can interact and process information in response to inquiries and requests generated from our website. - Outstanding customer interaction skills and ability to handle any customer situation - Ability to develop & maintain positive working relationship with client...


  • Hyderabad, India Fruges IT Services Full time

    Job role : chat support executive Experience : Freshers Qualification : Graduate/ undergraduate Languages known : English & Hindi. Shifts : Rotational shifts Location : Begumpet & Ranigunj. Rounds of interview : HR, Operational, Typing test, Typing Versant. **Job Types**: Full-time, Fresher **Salary**: ₹8,627.53 - ₹13,457.62 per...


  • Hyderabad, India Chit Chat Chai®️ Full time

    Company DescriptionChit Chat Chai is dedicated to making people happy and serving honest products that add value and solve functional needs of urban living. We are committed to staying true to our craft and the planet, offering purposeful products to our customers.Role DescriptionThis is a full-time on-site role for a Head of Sales & Strategy based out from...


  • hyderabad, India Chit Chat Chai®️ Full time

    Company Description Chit Chat Chai is dedicated to making people happy and serving honest products that add value and solve functional needs of urban living. We are committed to staying true to our craft and the planet, offering purposeful products to our customers. Role Description This is a full-time on-site role for a Head of Sales & Strategy based out...


  • Hyderabad, Telangana, India Crowdnetic Technologies Private Limited Full time

    **Job Title: Customer Support Executive** **Location: Arena towers, NSL Building, Uppal Hyderabad-500039** **About Us** **Crowdnetic Technologies Private Limited is an unlisted private company incorporated on 18 January 2016. It is classified as a private subsidiary of FinMkt.Inc., New York and is in Hyderabad, Telangana.** **Job description** Deliver...


  • Hyderabad, Telangana, India Crowdnetic Technologies Private Limited Full time

    **Job Title: Customer Support Executive** **Location: Arena towers, NSL Building, Uppal Hyderabad-500039** **About Us** **Crowdnetic Technologies Private Limited is an unlisted private company incorporated on 18 January 2016. It is classified as a private subsidiary of FinMkt.Inc., New York and is in Hyderabad, Telangana.** **Job description** Deliver...


  • Madhapur, Hyderabad, Telangana, India Picktime Full time

    **Customer Support Executive(non-voice)** **Job description** **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Collaborate with other team members and departments to ensure customer satisfaction - Ask...

  • Chat Support Executive

    4 months ago


    Hyderabad, Telangana, India IntouchCX Full time

    Certainly! Here’s a sample job posting statement for an International Non-Voice Process role with a focus on excellent grammar skills: **Job Title: International Non-Voice Process Executive** **Company**: IntouchCX **Job Type**: [Full-time] [Briefly introduce your company and its mission.] **Key Responsibilities**: - Ensure all written correspondence...

  • Chat Support Executive

    4 months ago


    Begumpet, Hyderabad, Telangana, India 3G HR SERVICES Full time

    Greetings from **3GHR Services!!!** We are hiring for **"Domestic Chat Process"** **JOB DESCRIPTION**: Position: Domestic Chat Process Exp: min 0.8 months Package: up to 3.0 LPA Location: Begumpet Qualification: Any graduate Rotational week off & Rotational shift 6 Days working, Day Shift **Skills**: Excellent comms in Hindi & English Experience in...

  • Chat Support Executive

    4 months ago


    Begumpet, Hyderabad, Telangana, India 3G HR SERVICES Full time

    We are hiring for **"Domestic Chat Process"** **JOB DESCRIPTION**: Position: Domestic Chat Process Exp: min 0.8 months Package: up to 3.0 LPA Location: Begumpet Qualification: Any graduate Rotational week off & Rotational shift 6 Days working, Day Shift **Skills**: Excellent comms in Hindi & English Experience in Chat/mail/semi voice/voice Schedule: -...


  • Hyderabad, India HIRD SERVICES PVT. LTD. Full time

    (International Chat process) - Qualification - Any graduates. - Excellent written and verbal communication skills required. - Experience - Minimum 2 years of customer service experience supporting chat or mobile messaging channels. - Salary - Up to 5 - 6 LPA (Depending upon previous CTC). - Cab - 2-way cab facility. - Rotational shift & rotational...

  • Chat Support Executive

    2 months ago


    HITEC City, Hyderabad, Telangana, India Picktime Full time

    **Customer Support Executive(non-voice)** **Job description** **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Ask customers targeted questions to quickly understand the root of the problem - Update our...

  • Chat Support Executive

    6 months ago


    Hyderabad, India Picktime Full time

    **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Ask customers targeted questions to quickly understand the root of the problem - Update our internal databases with information about technical issues and...

  • Head of Sales

    2 weeks ago


    Hyderabad, India Chit Chat Chai️ Full time

    Company Description Chit Chat Chai is dedicated to making people happy and serving honest products that add value and solve functional needs of urban living. We are committed to staying true to our craft and the planet, offering purposeful products to our customers. Role Description This is a full-time on-site role for a Head of Sales & Strategy based out...


  • Hyderabad, Telangana, India Picktime Full time

    **Customer Support Executive(non-voice)** **Job description** **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Ask customers targeted questions to quickly understand the root of the problem - Update our...


  • Hyderabad, Telangana, India Picktime Full time

    **Customer Support Executive(non-voice)** **Job description** **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Ask customers targeted questions to quickly understand the root of the problem - Update our...


  • Hyderabad, Telangana, India PS COLLABORATIONS Full time

    Position: International Chat Support - Non-Voice Location: Hyderabad, Telangana Company: PS Collaborations Key Responsibilities: Provide real-time chat support to international customers. Could you resolve customer issues following company guidelines? You can build a relationship with customers and handle objections effectively. Work in 24/7 rotational...


  • Hyderabad, India HCLTech Full time

    HCLTech | Walk-In Drive | Chat & Email Support | 23rd and 24th November | Hyderabad Dates: 23rd & 24th November Time: 10:00 AM - 5:00 PM Address: Advance Business Hub, An Ascendas IT Park, Building H-01 B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Work Location: Hyderabad Contact Persons: Shikha Tanwar (7678561318) Chat/Email Support...

  • International Chat

    7 months ago


    Hyderabad, India Skylark HR Solutions Full time

    HGS is a digital customer experience (CX) leader with the talent and technologies needed to champion every moment. As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations. **Job...


  • Greater Hyderabad Area, India Chit Chat Chai®️ Full time

    Job Title:Sales Director for Consumer GoodsAt Chit Chat Chai, we are seeking an experienced Sales Director to lead our sales initiatives for premium tea and botanical blends.About the Role:This is a critical leadership position aimed at driving growth across Retail, B2B channels, HORECA, and institutional sales, while building a strong distribution network...