Chat Support Executive

4 days ago


Hyderabad, India Picktime Full time

**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Ask customers targeted questions to quickly understand the root of the problem
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Prioritize and manage several open issues at one time
- Maintain jovial relationships with clients

**Requirements**:

- At least 1-3 years of chat or social media customer support, escalation, or retention experience in B2B, B2C process
- The strong customer-centric thought process
- Excellent verbal and written communication skills in English.
- Good probing skills
- Multi-tasking abilities
- Patience when handling tough cases
- Be a fast learner, understand our product in and out
- Flexible to work in rotational shifts and week offs
- Open to taking additional responsibilities

**Salary**: ₹150,000.00 - ₹240,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift



  • Hyderabad, India Fruges IT Services Full time

    Job role : chat support executive Experience : Freshers Qualification : Graduate/ undergraduate Languages known : English & Hindi. Shifts : Rotational shifts Location : Begumpet & Ranigunj. Rounds of interview : HR, Operational, Typing test, Typing Versant. **Job Types**: Full-time, Fresher **Salary**: ₹8,627.53 - ₹13,457.62 per...


  • Banjara Hills, Hyderabad, Telangana, India Atiivanns info pvt. Ltd Full time

    A Chat Support Executive plays a crucial role in facilitating customer service and support through digital channels. Here’s a detailed job description for this position: **Key Responsibilities**: - **Customer Interaction**: Engage with customers via chat to address inquiries related to banking services. - **Issue Resolution**: Assist customers with...


  • Hyderabad, India mycommunIT Full time

    Description de l'offre **Job Title: Chat Support Executive (Remote)** We are looking for a Chat Support Executive to join our team. As a Chat Support Executive, you will be responsible for providing assistance to our customers through online chat. Your duties will include: - Responding to customer inquiries and resolving issues through online chat. -...


  • Hyderabad, India MoSahay Associate Full time

    Process Type : Chat process Grade : H1/H2 Freshers and minimum 6 Months Experience Shifts: Rotational shifts - 9 Hours - UK Shifts, 5days Cab: One way Cab & One way shuttle.WFO. Interview Process: - 1st Round: HR Screening - 2nd Round : Write Assessment(B2 Band Cutt-off) - 3rd round: Svar (50% Cut-off), - 4th round : Live chat - 5th round: Operation...


  • Hyderabad, Telangana, India Crowdnetic Technologies Private Limited Full time

    **Job Title: Customer Support Executive** **Location: Arena towers, NSL Building, Uppal Hyderabad-500039** **About Us** **Crowdnetic Technologies Private Limited is an unlisted private company incorporated on 18 January 2016. It is classified as a private subsidiary of FinMkt.Inc., New York and is in Hyderabad, Telangana.** **Job description** Deliver...


  • Hyderabad, India HIRD SERVICES PVT. LTD. Full time

    (International Chat process) - Qualification - Any graduates. - Excellent written and verbal communication skills required. - Experience - Minimum 2 years of customer service experience supporting chat or mobile messaging channels. - Salary - Up to 5 - 6 LPA (Depending upon previous CTC). - Cab - 2-way cab facility. - Rotational shift & rotational...


  • Hyderabad, Telangana, India Picktime Full time

    **Customer Support Executive(non-voice)** **Job description** **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Ask customers targeted questions to quickly understand the root of the problem - Update our...

  • Chat Support

    1 week ago


    hyderabad, India Call For Jobs Full time

    Key Responsibilities: Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in...


  • Hyderabad, Telangana, India Picktime Full time

    **Customer Support Executive(non-voice)** **Job description** **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Ask customers targeted questions to quickly understand the root of the problem - Update our...


  • Hyderabad, India SprintRay Full time

    **Location: On-Site** SprintRay is seeking a Live Chat Support Representative to be an integral part of a growing team. SprintRay is a leading developer of 3D printing hardware, software, and consumables in the dental industry. This is a fantastic opportunity to be a part of a rapidly growing company with a strong culture. The corporate controller will be...


  • Hyderabad / Secunderabad, Telangana, India Ethen Enterprises Private Limited Full time

    Greeting From Ethen Consulting and TechnologiesWe are Hiring for International Chat support for few of our Clients.Qualification: Freshers or Experienced. Location :Hyderabad, Kokapet.2 way cab is Provided.Rotational Shift(5 days Working, 2 days Week Off).Job Type: Permanent Role.Note: Candidates Must & Should have good Communication Skills.The Candidates...

  • International Chat

    2 weeks ago


    Hyderabad, India Skylark HR Solutions Full time

    HGS is a digital customer experience (CX) leader with the talent and technologies needed to champion every moment. As experts in autonomous CX, HGS helps clients deliver consistent interactions at scale that are prompt, personal, and positive.HGS continuously transforms, optimizes, and grows enterprises to exceed ever-rising customer expectations. **Job...


  • Hyderabad, India Cyber Fords Pvt Ltd Full time

    International Chat Process - 1+ Years of Experience in International Chat Process - Exp in handling Dual chats, end-to-end chats - Excellent Communication Skills - Excellent Written & Verbal skills - Basic Knowledge on sales support & Billing - Undergraduates / graduates - Looking for immediate joiners Shifts : Night Shifts Transport : 2 way cab...


  • Hyderabad, India VY Tech Solutions Private Limited Full time

    We have multiple BPO openings as below for International/Domestic processes. International -Comcast - chat International ETS - Voice Process-International - Customer support Domestic Envision - Voice process - Health care International Sky German - Customer support - Chat Process **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**:...


  • Hyderabad, India Tech Mahindra Full time

    Requirements: - International Chat / Inbound voice Experience is mandatory for complete 12 months - Excellent Communication in English. - Typing Speed should be more than 30 wpm - Experience should be in International Customer Support. Both way cab facility 5 Days working ( Rotational weekoff) Complete night Shift Walkin Interview: 9th Aug'23 to 12th...


  • Hyderabad, India Cyber Fords Pvt ltd Full time

    1+ Year Experience in to International Chat Process Basic knowledge on Sales support and Billing Graduates/ Undergraduates Excellent written and verbal communication Responding to customer queries and via chat Excellent typing skills Looking for immediate joiners Shifts : Night shifts Transport : 2 Way cab Facility. Location : Hyderabad(Hitech...


  • Hyderabad, India Cyber Fords Pvt Ltd Full time

    1+ Year Experience in to International Chat Process Basic knowledge on Sales support and Billing Graduates/ Undergraduates Excellent written and verbal communication Responding to customer queries and via chat Excellent typing skills Looking for immediate joiners Shifts : Night shifts Transport : 2 Way cab Facility. Location : Hyderabad(Hitech...


  • HITEC City, Hyderabad, Telangana, India Stryde consulting services Full time

    Process :International chat support Any graduate or UG Freshers & Min 12 months experience into international customer support & chat with outstanding communication skills EXP : 4.30LPA-4.80LPA 5 days working 2 way cab, rotational shifts work from office Work location: Hitech City Rounds of interview 1. HR 2. Harver chat 3. Manual chat 4. Manual...


  • Hyderabad, India Tech Mahindra Full time

    **Minimum 1 year experience in International Chat Process into Technical( Mandatory )**: - **Excellent communication (** **Able to communicate with US natives** **)**: - **Immediate Joiners Preferred**: - **Should be comfortable with 5 Days Working (24*7 shifts)** **Job Title : Customer Support Associate / Sr. Customer Support...

  • Customer Service

    1 week ago


    Hyderabad, India Cyber Fords Pvt ltd Full time

    1+ Year Experience in to International Chat Process Basic knowledge on Sales support and Billing Graduates/ Undergraduates Excellent written and verbal communication Responding to customer queries and via chat Excellent typing skills Looking for immediate joiners Shifts : Night shifts Transport : 2 Way cab Facility. Location : Hyderabad(Hitech...