Collections Specialist-1

3 weeks ago

Bengaluru, India PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Contacts customers with delinquent accounts, identifying options to bring their accounts into good standing. Assists customer with repayment choices using standardized payment plans. Maintains, monitors and generates aging reports from database. Develops, implements and maintains systems, procedures, and policies. Recommends credit limits and handles special credit arrangements and problem collection accounts. Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures

**Job Description**:
**Responsibilities**:

- Ensure quality and “right customer outcome” is upheld for every customer contact
- Maintain and promote a positive attitude while meeting production and quality goals.
- Display initiative to take on additional responsibilities geared towards professional growth and development.
- Construct individually tailored solutions while being in compliance with FCA guidelines (TCF, Vulnerable customers etc).
- Educate customers on different forbearance options available and relevant impact to Credit Bureaus

**Competencies**:

- Customer Focus
- Drive for Results
- Problem Solving
- Strong Communication
- Soft skills - Composure/Listening/Empathy
- Functions/Technical Skills (Tool Awareness)
- Teamwork
- Time Management

**Preferred Qualifications**:

- Strong Customer focus, communication skills, excel at customer interaction
- Strong verbal (phone) communication skills: actively listen and speak clearly to customers
- Well-developed sense of urgency and follow through

**Job Requirements**:

- 1 to 4 years of Customer service/Collections Experience
- Fluency in English (Verbal and Written)
- Ability to learn and adapt to new systems and software changes
- Well-developed sense of urgency and follow through
- Ability to develop and maintain professional working relationships with co-workers and peers
- Have a passion for helping and resolving customer issues

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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