Specialist/Sr Collections Rep; Collections

1 month ago

Bengaluru, India Lowe's India Full time

Job Summary:



The order-to-cash process includes all the steps from when a customer places an order to when the company receives payment


Collection rep is who can help us achieve our company financial goals. The Collections rep will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently.



Roles & Responsibilities:


  • Heavy collection of a specific portfolio of (large) multi-family accounts (1000+ accounts).
  • Prepare reports on status of collections including preparation of Top 10/Top 20 accounts.
  • Review and maintain daily activities of collections by maintaining accurate collection notes in Cforia
  • Assess credit risk and establish/increase credit limits within DLA (CLIR – Credit Limit Increase Review), and/or approval for Pro Card.
  • Maintain strong communication with Sales, Customer Service and Sales Management Soft collections via telephone and/or email to ensure payments are made as promised.
  • Release orders from Credit Hold – if warranted
  • Make judgement decisions based on thorough analysis of the customer’s history.
  • Maintain strong communication with Outside sales reps, Customer Service and Management
  • Assist with special projects as requested
  • Approve and process CLIRs for assigned portfolio
  • Approve Lien Waivers for assigned portfolio
  • Approve Refund Requests
  • Lead Unapplied Cash cleanup
  • Final review and release all orders prior to cut offtime.
  • Lead for Cforia MC2 reporting requests
  • Assign ZenDesk tickets to reps
  • Increase Credit Limits within your authority limit
  • Backup Supervisor as needed:

Approve collection packets for team

Pull/verify ownership information

  • Assist management with day to day monitoring of department operations and staff
  • Provide training and support to all team members
  • Special projects as assigned


Years of Experience:


  • Maximum 7 to 8 years of experience
  • With 2 to 3 years in Order to Cash with Collections experience must


Education Qualification & Certifications :


Bachelors Degree / Post Graduate Degree in Finance preferable.


Skill Set :

Required Primary Skills (must have)


  • Understanding of O2C processes
  • Experience with collection and AR management
  • Must be able to work in night shift 5:30 PM to 6:30 AM – Any 9 hour shift


Secondary Skills (desired)


  • Excellent understanding of the order to cash process(Account set up, Credit, collection and cash application process.
  • Software programs: Cforia, BillTrust, High Radius, Lien Track or Levelset -Understanding of these order to cash tools will be a plus

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