Credit Collections Rep 3

2 months ago

Bengaluru, India Intuit Full time

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Qualifications

Skills

3-5 years of relevant experience in collections, accounting, purchasing, accounts receivable, and/or accounts payable Strong knowledge of the principals of accounting and reconciliation Demonstrates working knowledge of technology (finance enterprise systems) (Oracle and Qliksense a plus), tools and resources to perform role. Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person) Ability to leverage internal data, insights, and learnings from peers to deliver customer outcomes and business growth of moderate scope, with clear leadership direction. Adapts thinking, seeks learning opportunities, identifies risks, and solves problems of moderate scope with clear leadership direction, demonstrating the functional expertise required to ensure financial integrity and compliance within defined procedures. Delivers with high quality and speed, effectively analyzing data and learns best practices from peers and proactively suggesting areas for improvement within scope of responsibility Drives accountability and maintains fiduciary responsibility to ensure outcomes are met within owned projects, immediate project team, and defined procedures and practices Goal, task, and project oriented Understand responsibilities and prioritize assigned work to ensure performance metrics are met on a timely basis. Critical thinking skills and great analytical & technical skills

Strong Excel skills, experience with pivot tables and v-lookups

Responsibilities

Role/Scope/Responsibilities Summary

This position will handle Exceptions management, research and reconciliation work for Global Collections team. This person will: Perform well in a complex, high-volume, data entry, customer service, and problem-solving role Troubleshoots more complex collections and billing issues involving multiple processes and product lines, according to defined policies and procedures Understands and supports the end-to-end credit & collections process and assists with establishing and monitoring delivery against Service Level Agreements (SLAs) Research and resolve exceptions, analyze data to identify & address root cause of exceptions Identification of processing issues or roadblocks that could have financial and operational implications Proactive in driving changes to improve processes Uses analytical skills to continually review established procedures and proactively recommend changes when appropriate Ensure operational and financial integrity within established corporate policies, procedures, and controls.

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