Collection Specialist

2 weeks ago

Bengaluru, India NI Full time

Job Description:

Review past due accounts regarding the assigned customer portfolio, follow the standard collections process to initiate follow ups and continue contacting customers for past due receivable until payments are received. Run Aging reports and document all follow ups in the core system regarding status of payment on each accounts assigned. Work with Legal team to prepare and execute letters for delinquent customers. Assist in resolving allocations of unapplied customers receipts through follow up with various internal and external parties.  Reconcile discrepancies and handle customer inquiries relating to accounting records and determine course of action. Making recommendations to resolve and prevent future payment delays. Work with Sales Coverage team, Sales Operation team, Account Receivable, and credit team to resolve billing, tax, and other issues. Submit regular reports on the status of unpaid accounts and any repayment progress to direct reporting manager. Identified and discussed issues attributing to account delinquency with management. Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. Manage the correct invoicing of customers, the timely receiving of payment, and ensure that collections are done according to company policies and regulations. Ad-hoc task when assigned.

Requirements :

At least 2 – 3 years’ experience in Collections required or background in finance preferred.  Degree in Accounting, Finance or Business related is require. Excel knowledge is a must, Salesforce and Oracle knowledge is a plus. Highly motivated with the ability to work independently and strong organizations skills with the ability to multi-task. Able to work in a very fast paced environment and meet deadlines. Excellent time management with a proven capacity to manage multiple initiatives at a time or deliver within targets, through prioritization. Ability to understand and be conversant in relevant legal, regulatory and compliance issues. Proficient in Microsoft Office Including Word, Excel, Outlook, preferred. Excellent written and verbal communication skills in Indian and English.

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