Customer Process Associate

2 months ago

Thane, India Mentorsity Full time

**Overview**:
The Customer Process Associate plays a crucial role in providing exceptional customer service and ensuring smooth operations in the customer process. They are responsible for handling customer inquiries, resolving issues, and maintaining accurate records to guarantee customer satisfaction and operational efficiency. This role is essential in maintaining positive customer relationships and contributing to the overall success of the organization.

**Key Responsibilities**:

- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Follow standardized processes to handle customer orders, deliveries, and returns.
- Update and maintain customer accounts and records with accurate information.
- Collaborate with other teams to resolve complex customer issues and escalations.
- Ensure adherence to customer service policies, procedures, and quality standards.
- Identify opportunities for process improvements to enhance the customer experience.
- Conduct customer surveys and feedback analysis to gather insights for service enhancement.
- Assist in training new customer service representatives and sharing best practices.
- Monitor and report on customer service KPIs and performance metrics.

**Required Qualifications**:

- Bachelor's degree in Business Administration, Communications, or related field.
- Proven experience in a customer service or client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and other customer service tools.
- Attention to detail and accuracy in data entry and documentation.
- Ability to remain calm and professional in high-pressure customer interactions.
- Knowledge of customer service principles, practices, and techniques.
- Flexibility to work in shifts and adapt to changing customer needs.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9891529229

  • Customer Support Associate

    5 months ago

    Thane, India ILAHiring Technologies Private Limited Full time

    Job Role - Customer Support Associate Thane Mumbai Openings - Day Shift/ Customer Feedback process Salary - Up to 21000 In hand Location - Thane, Mumbai Mode of Interview - Virtual Company will provide laptop Day Shift, Sunday fixed off **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹22,000.00 per month Schedule: - Day shift - Fixed...

  • Customer Service

    5 months ago

    Thane, India Mosaic Wellness Full time

    Mosaic Wellness is building digital first, health coaches for elective health concerns working toward one mission: To help Indians lead more fulfilling lives surrounded by wellness and grace. Man Matters, started in May 2020, is a digital elective health platform for men, helping 2.5M+ men every year diagnose and solve for their hair, beard, performance and...

  • Associate Customer Service

    1 month ago

    Thane, India Grace Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)** **Job Title: Associate - Customer Service (Day Shift)** Key Responsibilities: - Respond to customer inquiries via phone in a professional and courteous manner - Resolve customer complaints and concerns in a timely and efficient manner - Provide accurate information about our products and...

  • Process Associate

    3 months ago

    Thane, India Datrax Services Pvt Ltd Full time

    Process Associate (International Voice) **Experience**: 0 - 1 Year **Salary**: 14K - 20K **Qualification** : HSC **Benefits**: PF and ESIC benefits Daily, Weekly, and Monthly Incentives **Working Hours**: Monday to Friday **Shift Timing**: 6:00 PM to 3:30 AM **Roles and Responsibilities**: Contact potential customers to promote products or...

  • Clinical Associate Process-

    5 months ago

    Thane, India Armsoftech private limited Full time

    URGENT REQUIREMENT FOR ( HEAPS ) CLINICAL ASSOCIATE PROCESS. Salary : Up to ₹ 18,000 per month. **Salary**: Up to ₹18,000.00 per month Schedule: - Day shift Work Location: In person

  • Customer Service Associate

    5 months ago

    Thane, India Datamark Full time

    Greetings from DATAMARK,MUMBAI! We're urgently hiring for Customer Service Associates at DATAMARK,MUMBAI! **Position Overview**:This position is responsible for collecting and processing public and in-house requests for information or actions that are received through the 311 Call Center. Tasks include providing day-to-day customer service needs for...

  • International Customer Service Associate

    5 months ago

    Thane, India CareerTech HR Solutions Full time

    Hiring for International Customer Support Associate Location: Thane *International banking Process* **Salary**: Graduate Fresher -29k Experienced - 33k US Rotational Shifts *Australian Telecom Process* **Salary**: Graduate Fresher - 21kk Experienced - 27k Australian Rotational Shifts 5 days Working 2 Rotational off Work From Office only Pick up...

  • Customer Care Associate

    5 months ago

    Thane, India Hunt Mantra Full time

    **Hiring for Customer Care Associate** **Work from Office** **Day/Night Shift** **Salary:12500/- to 20000/-** **5 Days working** **9hours login** **2 rotational week off** **Telephonic Interview** **UG/Graduate** **Fresher/Experienced** **Immediate joining** Contact Hr Shalu (8262884701) **Job Types**: Full-time, Permanent, Fresher **Salary**:...

  • Csa (Customer Service Associate)

    5 months ago

    Thane, India Abhinav Institute of Technology and Management Full time

    Inbound Customer Service Job role - Customer Service Associate Location - Thane Qualification - Any Graduate Experience - 6 months Salary - 17000 - In hand / 21000 - CTC Age - 19 -35 yrs Contact - 7400148340 **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher Secondary(12th Pass)...

  • Customer Service Associate

    5 months ago

    Thane, India Abhinav Institute of Technology and Management Full time

    **Hiring For Customer Service Associate** Male & Female both can apply Location - Thane Qualification - 12th Want good English Communication Experience - 2-6 months Salary - 13,000k Languages need - Marathi, Hindi, English, Gujarati, Tamil, Odiya, Bengali , Kannada, Telgu, Nepali , Contact - 7400148340 **Job Types**: Full-time, Fresher Pay: Up to...

  • Customer Service Process

    3 months ago

    Thane, India Humaniquee Full time

    Stock Broking Customer Service Process (Voice) - Day shifts, 6 days a week, 1 rotational work off - Qualification: HSC freshers or with 6 months experience (documents mandatory) or graduate freshers - Languages: English + Hindi - Excellent communication skills required - Work from office Schedule: - Day shift Supplemental Pay: - Performance...

  • Customer Service Associate

    3 months ago

    Thane, India Datamark Full time

    Greetings From Datamark! Urgent Opening for Customer Service Associate **Responsibilities -** - Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the...

  • Customer Service Associate

    6 months ago

    Thane, India Datamark Full time

    Greetings From Datamark! Urgent Opening for Customer Service Associate **Responsibilities -** - Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the...

  • Customer Service Associate

    5 months ago

    Thane, India Datamark Full time

    Greetings From Datamark! Urgent Opening for Customer Service Associate **Responsibilities -** - Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the...

  • Customer Service Associate

    5 months ago

    Thane, India Datamark Full time

    Greetings From Datamark! Urgent Opening for Customer Service Associate **Responsibilities -** - Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the...

  • Customer Service Associate

    2 months ago

    Thane, India Datamark Full time

    Greetings From Datamark! Urgent Opening for Customer Service Associate **Responsibilities -** - Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the...

  • Customer Service Associate

    14 hours ago

    Thane, India Datamark Full time

    Greetings From Datamark! Urgent Opening for Customer Service Associate **Responsibilities -** - Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the...

  • Customer Care Executive

    6 months ago

    Thane, India Meera Enterprise Full time

    **Customer Care Executive, Customer Services Process Domestic, Inbound** UBI (inbound voice process customer service) Graduation mandatory Excellent comms Fresher or experience Day rotational shift for female and rotational shift for male Rotationally ek week off Salary upto 21 inhand for experience and 18 inhand for fresher **HDFC_FR...

  • Operations Associate

    1 month ago

    Thane, India MEDIMNY Full time

    **Job description** **Company Description** MEDIMNY is a leading B2B technology-enabled e-commerce marketplace in the pharmaceutical space. We connect pharmacies and stockist across the nation, aiming to digitize the way medicines are procured and sold. We enable pharmacies to access medicines at great discounts while helping stockist reach the nationwide...

  • Customer Support Associate

    3 weeks ago

    Thane District, Maharashtra, India Witbloom Training and placement Full time

    **Job Title**: Customer Support Associate - International Voice Process **Location**: Mumbai/Thane/Malad **Job Summary**: We are seeking a Customer Support Associate to handle international voice support for our clients. The role involves providing timely and effective assistance, resolving customer queries, and ensuring high levels of satisfaction. **Key...