Customer Support Executive

4 months ago

Mumbai, India LenDenClub Full time

**About LenDenClub**

LenDenClub is a leading peer-to-peer lending platform that provides an alternate investment opportunity to investors or lenders looking for high returns with creditworthy borrowers looking for short-term personal loans. With a total of
**8 million users and 2 million+ investors **on board, LenDenClub has become a go-to platform to earn returns in the range of 10%-12%. LenDenClub offers investors a convenient medium to browse thousands of borrower profiles to achieve better returns than traditional asset classes. Moreover, LenDenClub is safeguarded by market volatility and inflation. LenDenClub provides a great way to diversify one’s investment portfolio.

LenDenClub has raised
**US $10 million **in a Series A round from an association of investors. With the new round of funding, LenDenClub was valued at more than US $51 million in the last round and has grown multifold since then. With ace cricketer
**Hardik Pandya** as the brand ambassador, the platform is raising awareness about P2P lending amongst the larger population of the country.

**Why work at LenDenClub**

**LenDenClub is a certified great place to work**. The certification comes from the Great Place to Work Institute, Inc, a globally renowned firm dedicated to evaluating companies for their employee satisfaction on the grounds of high trust and high-performance culture at workplaces. As a LenDenite, you will be a part of an enthusiastic and passionate group of individuals who own and love what they do. At LenDenClub we believe in creating leaders and with you coming on board you get to work with complete freedom to chase your ultimate career goal without any inhibitions.

**Responsibilities & Duties Instructions**
- Focus on end customer experience to improve NPS and CSAT
- Respond to customer reviews across various platforms (Facebook, Play Store, App Store).
- Update and maintain support-related documents & guides
- Identify & assess customers' needs to achieve satisfaction
- Interact with clients over chat support
- Work with products & marketing team to improve customer experience

**Requirements & Skills**
- You are proficient in written & verbal communication in English & Hindi
- You are good at documentation & reports
- You think are good at solving problems
- You see a career in Customer Support and wish to build one
- You are a quick learner. You can adapt to anything quickly and put it into action.
- You are focused and serious about work
- You think you are smarter than others
- You read books (any)
- You know how to research

**Apart From the Above Skills**

Warmth: Simple human kindness.

Empathy: the ability to sense what a customer needs or wants.

Teamwork: An inclination toward ‘‘Let’s work together to make this happen’’

Conscientiousness: Detail orientation, including an ability and willingness to follow through to completion

Optimism: The ability to bounce back and not internalize challenges.

Enthusiasm, readiness to learn and grow as a person

Analytical and problem-solving skills

Attitude / Other characteristics such as personal characteristics

Disciplined

Eye for details

Analytical mindset

Work under strict timelines

Team player

Anticipating

Punctual

Dedicated and smart

Presentable

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