Junior Salesforce Administrator

2 weeks ago

Pune, India IDOX Group Full time

**Junior Salesforce Administrator**

**Pune, Maharashtra (Office based)**

**Key responsibilities**:

- Monitoring and supporting support Salesforce Support & PSA inbox including basic administrative work based on the needs of different users.
- Helping to resolve data quality issues and assist with data imports.
- Handle all basic administrative functions including user account maintenance, reports and dashboards.
- Assist in training of both new users and existing users.
- Creating & maintaining salesforce documentation
- Weekly and monthly administrative tasks performed for both Salesforce & PSA
- Administrative Support with Analytical tool Clari
- Administrative Support with CPQ tool DealHub

**To be successful, you’ll need to bring**:

- 1+ years’ experience with Salesforce (Lightning) Sales Cloud
- Experience with SOQL queries & workbench.
- Experience with user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups, custom objects, data loader, sharing rules, and other Salesforce configurations.
- Experience working with Flows.
- Experience working with Lightning App Builder.
- Proficient in other MS office tools
- Admin certification or equivalent trailheads experience with Salesforce
- FinancialForce PSA knowledge
- Pardot experience
- Clari experience

**About Idox**

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments.

Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.

We employ around 500 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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