Salesforce Administrator

2 weeks ago

Pune, India Apex Group Full time

Salesforce Administrator

Location: Pune, India
Date Posted: May 18, 2023

**Description**

**SALESFORCE ADMINISTRATOR - APEX GROUP**

**Description**

Under the supervision of the Global Head of Salesforce, the Salesforce Administrator will provide support to the organization through the customization and configuration of the Salesforce platform. The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our database.

Focus on the organization’s use of data towards what best serves our mission.
- Manage Salesforce roles, profiles, sharing rules, workflows, groups, user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
- Automate processes using Salesforce tools such as process builder, approval processes, workflow and validation rules.
- Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner.
- Identify, install and maintain appropriate apps from the AppExchange.
- Train new users and grow the Salesforce skill set across the organization.
- Document customizations made in Salesforce.
- Manage operational requests and troubleshoot issues.
- Maintain database for integrity and accuracy including cleansing and duplicate record management.
- Manage all sales related technical resources and migration of data into Salesforce.
- Run and store the weekly snapshot (data export) of the system data and attachments, including all history tables. Keep the snapshots for at least 90 days.
- Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.
- Run all APEX tests in the system to spot any new errors that may have crept in due to changes in validation rules, triggers, or data cleanup.
- Open up the Setup Audit Trail and look for any changes/adds/deletions made.

**Qualifications**

**Required Skills**:

- Salesforce Admin (ADM201 and ADM211) certified preferred.
- Knowledge of Dataloader, Workbench and SQL Server Reporting Services.
- 2-3 years hands on experience as a Salesforce administrator.
- Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred
- Excellent verbal and written communication skills.
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
- Experience of translating requirements into technical tickets
- Knowledge of Pardot and FinancialForce is a plus

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