CRM Salesforce Administrator

3 weeks ago


Pune, India TekJobs Full time

The client is looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement and platform growth.


  • Responsible for all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
  • Ensure the quality, accuracy, and cleanliness of CRM data.
  • Resolve user support tickets promptly.
  • Educate new and existing CRM users on the use of the software and its applications.
  • Work with business users to define system requirements, and create best practice, scalable implementation plans that are focused on an industry-leading user experience.
  • Salesforce configuration changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, validation rules, dashboards, and reports.
  • Create technical documentation.
  • Stay up-to-date on new Salesforce tools, capabilities, and releases.
  • Assist in developing and prioritizing feature roadmaps for continued internal development.
  • Assist in managing sandbox environments and change management processes.
  • Work with integrated applications, including but not limited to, DocuSign, CPQ, Field Service, Pardot, Salesforce Maps, Zoom, and DBS.
  • Travel is required for training and/or to assist at other locations.


Our Ideal Candidate:

  • 3+ years of previous admin experience in Salesforce
  • Ability to drive and valid license required


What will put you ahead:

  • Experience in Salesforce CPQ
  • Bachelor's degree and/or equivalent experience
  • Strong computer skills and ability to learn all pertinent company-related computer systems
  • Comfortable with change management and governance
  • Strong communication and prioritization skills
  • Ability to translate technical information into terms that are easy to understand, and clearly explain design options, as well as their potential impact

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