CRM -admin

2 weeks ago

Pune Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full time

Exciting opportunity alert We're hiring for a Salesforce Admin Manager role If you're a

seasoned Salesforce administrator with a knack for optimizing processes and driving business

success, managing a team, we want to hear from you

Essential:

- Proficiency in Salesforce platform configuration and customization.
- Understanding of Salesforce data model, including objects, fields, and relationships.
- Knowledge of Salesforce automation tools such as Process Builder, Flow, and Workflow Rules.
- Experience with Salesforce Lightning Experience and Lightning App Builder.
- Ability to create and manage user profiles, roles, permission sets, and sharing rules.
- Familiarity with Salesforce security best practices and data governance.
- Understanding of Salesforce integrations with external systems using REST and SOAP APIs.
- Experience with Salesforce data migration tools and techniques
- Leadership and team management skills
- Analytical thinking and problem-solving capabilities
- Ability to translate business requirements into technical solutions
- Project management skills to plan, execute, and oversee Salesforce initiatives.
- Continuous learning and staying updated on Salesforce platform updates and best practices

Desired:

- Basic Salesforce Developer knowledge, not aspiring a developer role, but creative and

comfortable to drive admin role passionately, by managing a small team
- Good to have Salesforce Admin, Developer certifications
- Has worked in product based companies
- Has worked in startup companies, who understands Saas based startup culture, and its nitty

gritties

A) Key Responsibilities
- Lead and oversee a team of 3-4 CRM Analysts, with 30% of the role dedicated to managerial

duties, and the remaining 70% focused on individual contributor responsibilities
- Salesforce Administration: Creating custom objects, process builder, flows/ workflows, custom

fields, lookups, new page layouts, beautification of page layouts, Hubspot integration with

Salesforce, raise support tickets with Salesforce on critical issues and drive them to closure
- Access Standardization: Implement and maintain access standardization in Salesforce through

Organization-Wide Defaults (OWD), Profiles, Sharing settings, and Permission Sets.
- Sales Rep Handover: Manage the smooth transition of Accounts from outgoing sales reps to

their replacements to ensure uninterrupted business operations.
- Sales Tools Review: Periodically review and assess the usage of sales tools such as MME,

Salesforce, Aircall, etc., ensuring awareness of licenses in hand.
- Contract Renewal Management: Take ownership of managing and approving contract renewals

when invoices are generated for tools owned by the company.
- Dashboard Creation: Design and create dashboards to monitor key metrics including Leads,

Opportunities, Revenue, Activities, and Pipeline for sales PODs as required by the Sales

Team/Management.
- Administration and Support: Administer and provide support for Sales tools, ensuring timely

resolution of user requests and issues.

and implement security measures at the object, field, and record levels.
- Record Reassignment: Perform Account/Task/Lead/Opportunity/Contact reassignments as

necessary to align with organizational needs.
- Data Management and Cleanup: Conduct routine Salesforce data management and cleanup

tasks to maintain data integrity and accuracy.
- Advanced Field Creation: Create and manage various advanced fields such as pick lists, custom

formula fields, field dependencies, automated alerts, and field updates based on business

requirements.
- Process Optimization: Identify and rectify gaps in Salesforce business processes, working

towards continuous improvement.
- Documentation:Maintain documentation for new implementations and changes made in

Salesforce configurations.
- Aircall Task Reassignments: Manage Aircall task reassignments to Sales Reps and create low

balance opportunities in the CRM based on low balance alert inbox, ensuring timely follow-ups.
- Collaboration with Leadership and Sales Team: Collaborate closely with leadership and the

sales team to identify systems, data, or process needs that contribute to revenue growth and

streamline the sales process.
- Issue Resolution: Own and execute fixes for gaps arising from the reconciliation of reports,

ensuring data consistency and accuracy.

B) Key Result Areas - Mention Metrics (TAT, C-SAT, Quota etc.) not targets i.e. how success is

measured in this role?
- Effective Team Leadership: Ability to lead a team of CRM Analysts to achieve goals and

objectives.
- High User Adoption: Ensuring that Salesforce is effectively utilized by all stakeholders, with high

levels of user engagement and satisfaction.

Timely Project Delivery: Successfully managing Salesforce projects, ensuring they are delivered

on time, and meeting business requirements.
- Risk Mitigation: Proactively identifying and addressing potential risks related to dat

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