Customer Support Coordinator
2 weeks ago
**Qualification**:Any degree.
**Experience**:1+ years of experience in tele calling (technical or non-technical), customer support and relationship, client co-ordination etc are encouraged.
**Skills**:
- Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi)
- Must be good in English communication.
- Experience in customer handling, client relationship and manage calls.
**Job overview**:
**Roles and responsibilities**:
- Receive customer calls, address their concern and direct them to the concern team to get their request done.
- Must be able to manage telephonic calls from customers through IVR and lodge sales request or service complaints in our system.
- Follow up with the customer post sales or service and get feedback about the service or sales done.
- Should be strong communication skills and must be multilingual (Telugu, Hindi, English, Tamil)
- Maintain TAT for all calls.
- Prepare detailed monthly reports on sale and services done and submit it to management.
- To provide details of delayed calls and engineer’s performance.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
- Customer support: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
- Telugu (required)
Work Location: In person
**Speak with the employer**
+91 9994909203
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